Expanding relationship delivers cost savings and flexibility for printing giant
This client, one of the world’s largest printers and a powerhouse in digital communications, has thrived for more than a century. The company generates about $10 billion in sales, has more than 50,000 employees, and serves business, academic and government clients.
The obstacles faced
When we started our relationship, our task was supporting the mainframe, and our objective was to help control costs. However, the company continued growing through acquisition, and supported a mix of platforms in various locations that required intensive care.
Consolidation of the infrastructure and transfer of the operational responsibilities were needed to support the client’s desire that its IT resources focus on growth initiatives instead of daily operations.
We migrated multiple client data centers into two Ensono locations. Our solution provided the savings and resource flexibility our client needed. As our client grew, our relationship expanded to include management of other platforms including server (Windows, UNIX and Linux), IBM i, SQL and Oracle databases, and network environments.
Ensono currently manages the client’s infrastructure in three data centers, supporting their high-availability requirements with our ITIL processes. Other services include 24/7 monitoring, tiered SAN services, business continuity services, advanced database management, and expertise in architecture transformation and design.
The outcomes achieved
By partnering with Ensono, our client:
- Realized cost containment objectives
- Implemented strong ITSM disciplines across the environment
- Created contractual flexibility to grow and leverage new technologies
As our responsibilities expand, we continue to operate for today and optimize for tomorrow.
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