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Senior Data Center Operations Analyst


A Data Center Operations Analyst is responsible for system monitoring, production batch monitoring, workload throughput as well as batch and system task abend recovery for internal and external client MVS / ZOS / VM/VSE environments.

  • Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
  • High level of interaction with internal and external customers requires effective and professional communication.
  • Complete daily shift turnover and customer checklists associated with assigned client environment.  Along with written shift turnover, verbal turnover must be facilitated. 
  • Thoroughly document deviations within company’s designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
  • Properly escalate all events or incidents that may impact our ability to meet agreed service levels.
  • Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
  • Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to implementation.  Follow-up and close completed changes with valid and meaningful data. 
  • Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository. 
  • Organize tasks to work independently.
  • Hands and feet support as required.
  • Perform additional duties as assigned or designated by Operations management.

Minimum Qualifications and Skills:

  • Bachelors degree or equivalent
  • 5 years minimum experience running Mainframe operating systems (MVS, zSeries) with experience in the following software: CICS, IMS, DB2, VTAM, TSO, JCL, ISPF, SDSF, JES2, JES3, CA7, CA11, ZEKE, JOBTRAC, TWS/OPC. Additional Scheduling package knowledge a plus
  • Proficient in advanced MVS and JES2 commands 
  • Ability to analyze problems and effect proper corrective action
  • Ability to stretch across assigned tasks and assist other team members
  • Excellent written and oral communications
  • Work in sitting position with computer keyboard and multiple screens

Work Schedule

•    12 hour “quad” (3 on 3 off/4 on 4 off) shifts (Nights and/or Days). 
•    16 week rotation from front half to back half of week. 
•    Weekends (Saturday and/or Sunday) and Holidays required as per Shift Schedule. 
•    Occasional travel (approx 10%) as required to client site for knowledge acquisition of new business.


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