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Ensono AI: Experimentation to Outcomes, Proven on Ourselves First

Our AI Vision and Mission

Ensono is becoming the world’s leading AI-first managed service provider for the most critical, complex, and regulated IT environments. 

We’re investing in AI-powered capabilities for both modern and legacy systems to redefine reliability, performance, and cost at scale so you can modernize, unlock value, and accelerate change while mitigating risk. 

Our mission is to deliver measurable value to clients by guiding and managing multi-faceted AI capabilities across systems while continuously preparing for what’s next. 

The AI Journey We Are Asking You to Take?
We Already Walked It

Every Ensono associate has AI woven into their daily work, their goals, and their growth. We did not wait for clients to demand AI. We transformed ourselves first. So when you work with us, you are working with people who have real experience making AI work inside complex, high-stakes environments. 

This is what sets us apart from providers who position AI as a product to sell or a strategy to advise on. We infuse AI into almost everything we do. We know what it takes to move from pilot to production because we have done it ourselves.

Key Metrics:

100%

Associates with AI performance goals

Not a team. The entire company

65%

Use EnsoAI daily or multiple times / week 

AI is part of how we work 

$250M

Investment in AI capabilities 

Serious commitment, not a press release 

DAY 1

AI tools for new hires from Day 1 

Built into the culture from the start 

4000+

AI-enabled experts 

Mainframe & hybrid expertise, amplified by AI

11 YEARS

AI-enabled experts 

Mainframe & hybrid expertise, amplified by AI

How Ensono Associates Are Using AI

At Ensono, artificial intelligence is more than just a technology—it’s a strategic driver for productivity, efficiency, and modernization across our business. Our AI strategy is focused on delivering measurable value to clients, streamlining internal operations, and empowering associates to innovate responsibly.

Through ongoing education, transparent governance, and a commitment to ethical innovation, Ensono is shaping a future where AI accelerates growth and opportunity for all.

  • Layer_1 AI is leveraged to enhance productivity and operational efficiency throughout the organization.
  • Layer_1 Our approach to AI prioritizes client value, supporting modernization initiatives and improving service delivery.
  • Layer_1 EnsoAI and Co-Pilot are our core AI platforms, providing associates with advanced tools for automation, analysis, and collaboration.
  • Layer_1 We emphasize responsible AI adoption, ensuring that all solutions align with our values of security, privacy, and regulatory compliance.
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How a Solution Architect Uses AI at Ensono | AI for Smarter Technology Decisions

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How a Security Analyst Uses AI at Ensono | AI for Cybersecurity

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How a Distinguished Technologist Uses AI at Ensono | Enterprise AI Innovation

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How a Finance Manager Uses AI at Ensono | Enterprise AI in Finance

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How a Chief People Officer Uses AI at Ensono | AI for the Future of Work

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How a Project Manager Uses AI at Ensono | AI for Enterprise Delivery

How a CMO Uses AI at Ensono | AI for Modern Marketing

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How a CFO Uses AI at Ensono | AI for Smarter Business Decisions

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How a Mainframe System Programmer Uses AI | AI for Mainframe Operations

AI Myth Busting

Is AI Taking Over the World?

Why Should Businesses Lean Into AI?

Do You Need a Data Scientist to Use AI?

Focus on AIOps

Jim Piazza, Chief AI Officer, on Ensono Envision AIOps and What It Means for Our Clients.

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AIOps for the Systems Essential to Your Business

Your IT systems run your business. The most critical and heavily regulated workloads often run on incredibly complex environments that might include mainframes (or mainframe-as-a-service), multiple data centers, hybrid private and public multi-cloud estates, and numerous as-a-service subscriptions, and these environments are exactly where most providers’ AI solutions fail to meet your needs. 

They hand off execution to third parties. They push you toward platform lock-in. They treat legacy as a problem to escape. We took a different path. Ensono deploys AI where it has to work: inside live systems that cannot fail. Our AI predicts incidents before they happen, diagnoses root causes in minutes, and governs change automatically. This is not AI as an add-on. This is AI as the operating model.

Core Ensono AIOps Platform Highlights:

Platform What It Does 
Envision Predictive Engine Predicts and prevents service-impacting events before they happen 
DiagnoseNow Delivers AI-driven root cause analysis with DORA-compliant evidence 
Change Guardian Governs change intelligently, reducing risk across hybrid environments 

AIOps Production Metrics:

Metric Value 
Mean time to resolution reduction 50% 
Major incident reduction 29% 
Minutes saved annually 7 million 
Service-impacting events predicted (since Jan 2025) 3,000+ 

Customer Results: