Measuring AI ROI in IT Operations

How Ensono Uses Agentic AI to Drive Predictable, Measurable Outcomes

AI is rapidly becoming part of everyday IT operations but for many organizations, proving its value remains a challenge. While adoption is high, confidence in measuring return on investment often lags behind.

In this on‑demand Microsoft Insights webinar, Ensono leaders share how they approach AI adoption as a managed services provider and how they tie AI initiatives directly to core IT and business metrics that matter to the enterprise.

From Adoption to Outcomes

As a global IT managed services provider, Ensono applies AI first where reliability, availability, and risk matter most. Rather than treating AI as a standalone initiative, Ensono integrates machine learning, generative AI, and agentic AI into the systems that keep customer environments running.

In this session, Ensono leaders discuss how that approach enables:

• Operational Benefits of Agentic AI
• More predictable IT operations
• Reduced operational risk
• Faster incident resolution
• Clearer visibility into AI‑driven ROI

What You’ll Learn

This webinar covers:

• What Microsoft defines as a “frontier firm”—and how Ensono applies that model in practice
• Why focusing on the applications that matter most is critical to realizing AI value
• How Ensono uses agentic AI to: Anticipate and prevent incidents, Reduce mean time to repair (MTTR), Manage change with lower risk
• How to measure AI impact using existing IT performance metrics
• Considerations for governance, auditability, and control of an AI‑enabled digital workforce
• A client example demonstrating measurable operational improvement through AI

Who Should Watch

This session is intended for:

• CIOs and CTOs
• IT operations and infrastructure leaders
• Enterprise and solution architects
• Technology leaders responsible for AI strategy, risk, and outcomes