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Strategies for Winning the Battle for the Policyholder Report

Industry trends


The insurance industry is a sector under pressure; rising inflation and cost of living concerns, along with scarcity and expense of talent, leaving many struggling to maintain underwriting profitability. Through a survey of 500 insurance senior decision-makers with revenues exceeding £250M and 500 consumers, Ensono has identified the disconnect between what insurers are investing in and what the customer truly wants to help steer the sector through this challenging environment.

This report illustrates why those insurers willing to adapt their approach and focus on enabling first-class customer experiences will be the ones to achieve success. Download the report for insight and guidance into which investments to prioritise and the strategies that will help grow revenue, strengthen loyalty, and reduce churn.

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