This client brought on a new CIO who quickly realized they’re not in the infrastructure business and needed cost-effective solutions that would provide robust IT management and capabilities in line with the size and nature of their business. They were challenged with equipment quickly becoming end of life, an outdated data center and what most companies are facing today, an aging workforce.
The client had a staff of 20+ that solely managed, maintained and supported their mainframe. Staffing was a major concern and sensitive topic to the client as a number of these mainframe staff were at retirement age but didn’t have to take it.
An economic evaluation was needed in order to assess the impact to staff and how outsourcing could work so the client sought assistance from an advisor to find the right managed services provider – one that would not only help them digitally transform to meet the needs of their customers, but also mesh well with their deep culture and values.
Ensono was ultimately selected because of a true culture alignment. A key initial step for Ensono during the onset was identifying how we could help their people – all the way down to the contract level.
Ensono setup an interview day with the client’s staff to answer questions and assess the talent needed to meet the client’s business objectives. Ultimately, Ensono rebadged more than half of the mainframe staff.