Watch Ensono CTO, Tim Beerman, speak at the AWS re:Invent 2017 Partner Theatre session. Tim discusses how managed service providers (MSPs) supporting hybrid systems deliver clients a radically improved experience of the public cloud. In a hybrid architecture, with two or more platforms in use for a single application, the ability to take an application-level view and develop best-bet incident resolution enable MSPs to speak in the application language of their clients, and deliver a holistic support service with economic efficiencies.