Modernizing Core Systems To Support Reliable Citizen Services
Allyship Snapshot
Use Cases
- Mainframe stabilization and managed services transition
- Supporting hybrid development (COBOL and cloud-native)
- Cost optimization and infrastructure rationalization
Solutions
- Mainframe-as-a-Service (MFaaS)
- Remote hosted mainframe services Infrastructure and versioning management
- DevOps tooling alignment across environment
Outcomes Achieved
The Challenge
Urgency Drives A Strategic Shift
The state’s Office of Technology (IOT) serves as the central IT authority, supporting agencies with infrastructure, systems, and tools that underpin citizen services.The state faced mounting pressure across multiple fronts:
- A failed third-party migration effort forced a reset in modernization strategy
- Rising software costs increased financial strain
- Aging mainframe infrastructure required significant investment
- Imminent retirement of key personnel introduced operational risk
With limited internal resources and an accelerated timeline, the state needed a stable, long-term approach to maintain continuity across critical services.
The Journey
Timely Intervention Stabilizes IT Operations
To address immediate risks, Ensono delivered remote hosted mainframe services while laying the groundwork for future improvements.
Ensono delivered:
- MFaaS: Shifted operations to a managed services model to reduce reliance on internal staff.
- Rapid engagement model: Guided the state through a direct contract path to accelerate implementation.
- DevOps alignment: Unified tooling so COBOL and cloud-native teams could collaborate.
- Code optimization: Improved efficiency of the COBOL environment, freeing compute capacity and lowering costs.
The Outcomes
A Foundation for Future Innovation
The engagement stabilized the environment while setting the stage for longer-term progress:
- Avoided immediate capital investment in new mainframe hardware
- Improved cost transparency through a consumption-based model
- Maintained continuity for citizen-facing services across agencies
- Removed staffing risk by transitioning ownership to a managed services provider
- Established a consistent, reliable infrastructure baseline for future modernization
Frequently Asked Questions:
How did the state stabilize its mainframe environment?
By transitioning to a managed services model with remote hosted mainframe support, reducing reliance on internal staff and improving operational stability.
What challenges led to modernization?
A failed migration effort, rising software costs, aging infrastructure, and upcoming staff retirements created urgency for a new approach.
What outcomes did the state achieve?
The state avoided new capital investment, reduced operational risk, improved cost predictability, and maintained continuity for citizen services.
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