Eight Weeks. One Prototype. 75% Fewer Cancellations

How did a national rail operator cut cancellations by 75% — starting with a single working prototype built in just eight weeks? Here’s the story.

In rail, reliability is everything. Every cancellation chips away at passenger trust — and for this national operator, manual crew rostering had become the root cause of an unacceptable cancellation rate. Partnering with Ensono, they didn’t wait for a perfect plan — in just eight weeks, a working prototype was built, automating crew rostering and proving that transformation was not only possible, but achievable quickly.

What were the results?

• Cancellations on track to drop by two thirds (75% fewer)
• Depot teams freed from manual rostering and the errors it creates
• A scalable automation model ready to transform the wider sector

Why does this matter? Rapid prototyping is changing how transport operators tackle deeply embedded operational problems. By proving value in weeks rather than years, organizations can build the business case and momentum needed to drive sector-wide transformation.

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