Frequently Asked Questions
Here’s a quick guide to some of the top questions you might have about our company and how we can help you.
With the constant evolution of technology, our ever-evolving model is built to stand the test of time, so we can always work towards your future goals, even when they change.
Our expertise is to provide a flexible IT foundation for your digital transformation. Our team calls on nearly 50 years of expertise managing complex IT systems, and 15 years migrating to cloud and managing cloud services, to uncover inventive solutions and drive business value. Our services in managing mission critical applications, on world-class, purpose-built data centers, enable some of the world’s most dynamic and successful companies to thrive.
Our broad expertise can help you successfully deliver on your major initiatives, such as:
- Data center consolidation
- Mainframe outsourcing
- Mainframe modernization
- Cloud transformation
- Disaster recovery
Enterprise companies in the $200m-10b revenue segment, with complex IT, undergoing significant change.
Ensono data centers follow ITIL/DC Industry processes to operate with 100-percent uptime. All data center equipment is maintained to OEM (Original Equipment Manufacturer) maintenance standards by qualified vendors.We complete SOC and ISO 27001 audits to provide additional reliance regarding our DC Operations.
Ensono operates in a shared services environment, which allows clients to benefit from not only lower operating expenses but also a 24/7, “follow the sun” talent pool with cross‐client experience in best practices. Cross‐training enables Ensono associates to learn and effectively support all client environments with a combination of Ensono client onsite personnel, Ensono location personnel, and remote workers. Of course, for clients who require all onshore support, a 24/7 U.S.-only support option is also available.
Ensono Envision is our award-winning IT insights platform that provides broad visibility and deep insights into your diverse IT estate—from mainframe to cloud—to deliver high performance, cost optimization and innovation.
It combines industry-leading toolsets such as ServiceNow and our own hybrid IT management expertise into a comprehensive platform that provides single pane of visibility for mainframes, infrastructure, private and public cloud along with their applications. It has operations management, service management, security and governance, insights and optimization elements that help you achieve high performance, deliver superior IT services, optimize costs and gain deep insights to transform your IT.
Ensono Envision is available as part of every engagement. We help you set up your servers on Ensono Envision and train your staff as well to ensure a smooth collaboration and operations.
Your goals are specific, your challenges are specific. Hence, we know that your IT strategy must be tailored to you. A key pillar of our value proposition is to “Perfect your IT strategy” with deep insights and best practices from similar companies. Our consultants bring a strategic yet pragmatic mindset, know-how and the toolset to help you develop a roadmap that delivers measurable impact. Please talk to us for help with getting started on IT strategy and roadmap.
Not only are we ranked in Gartner Magic Quadrants for Data Center Outsourcing, our team calls on nearly 50 years of expertise managing complex IT systems, and 15 years migrating to cloud and managing cloud services, as well as company-wide recognitions and partnerships for our services and expertise with IT transformations.
Ensono’s Cloud Transformation Solution is designed to help you realize the full promise of the cloud and transform existing on-premises applications beyond migrating them to the cloud. It can be flexibly mixed-and-matched to deliver your business services and objectives.
Based on business requirements, Ensono has established security policies and procedures to ensure access control is properly managed and information resources are properly protected.
Access controls are clearly defined and based on the following two principles:
- Need to Know Principle – Associates must only be given access to information that they absolutely require to perform their job duties.
- Default to No Access – Security mechanisms must default to no access, if nothing has been specifically configured for a user or the group of users.
Additional details can be found in the Ensono Cybersecurity Program Overview.
Our name was inspired by the insights and perspectives of our associates and clients. It is a combination of the Zen concept “enso” which references strength and an ability to freely create, and “in sogno,” an Italian expression for “in dreams.”
As Ensono, our mission is to help you be great at what you do. Collaboratively, we will develop progressive IT solutions that help you operate your infrastructure for today and optimize it for tomorrow.
Ensono’s motto of “Operate for Today, Optimize for Tomorrow” isn’t just a slogan; it’s a promise of partnership throughout a client’s entire IT journey. As a hybrid IT services provider, we stand behind this concept by incorporating “Ensono® Flex™” into every client contract.
Ensono® Flex™ allows clients to shift workloads across Ensono’s service platforms — for example, from mainframe to cloud — during a contract term without financial penalty. This greater flexibility enables clients to continue to drive transformation and meet changing business needs without fear of lock-in.