Hybrid IT Services Provider Ensono Improves Client Experience with PMG Enterprise Service Platform
ATLANTA, GA. – Feb. 10, 2016 — PMG, the smart choice for enterprise service software, was selected by Infrastructure Management Services provider Ensono to simplify how its external clients manage their IT needs. Unlike other cloud management platforms, PMG’s Enterprise Service Platform (ESP) provides Ensono clients with direct access to an intuitive portal that automates their requests for managing virtual infrastructure in real-time.
In order to provide its clients with the best experience possible, Ensono required a multi-tenant solution that was easy to use, flexible, and could deliver the personalization required by its clients. As Ensono specializes in delivering infrastructure management – from legacy to cloud platforms and everything in-between – the ability for the company and its customers to manage the full lifecycle beyond provisioning was critical.
“We selected PMG because of its track record for superior user experiences, speed of integration, and its ability to seamlessly automate requests,” said David Fink, director of IT at Ensono. “An ordering and implementation process that previously consisted of manual email requests and delays for approvals has become as simple as online shopping. Leveraging PMG’s platform, Ensono places more power in the hands of the end user.”
Different from other cloud management platforms, the PMG platform is configurable for support of different user-interfaces and workflows. Through PMG, Ensono clients can manage services in both private and public clouds—providing increased scalability and convenience. User profiles also control what users see and access so the system is more relevant to their specific needs.
“Global organizations should spend more time focusing on delivering the best service possible to their customers, rather than tinkering with technology that overcomplicates processes,” said Joe LeCompte, principal of PMG. “Our Enterprise Service Platform provides a simple front-end supported by sophisticated back-end capabilities so enterprises can manage all of their provisioning needs easily and with greater efficiency.”
As Ensono continues to expand its infrastructure management offerings to the cloud, the company plans to work with PMG to provide the same capabilities for additional business processes, products and services.
For more info on PMG and its Enterprise Service Platform, visit www.pmg.net
A significant number of the Global 2000 rely on PMG to deploy software solutions that streamline operations, reduce costs and improve efficiency. Our solutions give business and IT professionals a smarter way to automate business processes and improve collaboration. Ranging from IT financial management to identity management, employee onboarding and cloud provisioning, PMG’s technology is quickly deployed and easily supports constantly evolving business needs. For more information, please visit pmg.net.
Ensono collaborates with its clients to deliver progressive IT solutions to help them operate their infrastructure for today and optimize it for tomorrow. We specialize in supporting mission-critical workloads for the world’s most successful companies. Ensono works across all platforms – mainframe to cloud, and everything in between. We are ranked by Information Week 500 for our technology innovation and by the Uptime Institute for 100% availability. Ensono has 700 associates and is headquartered in greater Chicago, Ill.