Manage the product roadmap and own the backlog for the ServiceNow ITOM platform
Analyze requirements received from cross-organizational units, translate into technical specifications, and implement functionalities pertaining to CMDB, Discovery, Event Management, Flow Designer, Service Mapping and Health Log Analytics.
Review and accept work completed by the development team
Perform on going product review, analysis, and enhancement decisions (backlog grooming)
Possess full knowledge and understanding of the ITOM technical and process implementation
Ensure solutions meet current customer need
Daily representation of the end user in the scrum team to clarify questions on backlog items
Track metrics for measurement of business outcomes gained from implemented solutions
Working with other platform development groups and support teams to ensure a smooth transition of new capability into production.