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Product Owner


  • Manage the product roadmap and own the backlog for the ServiceNow ITOM platform
  • Analyze requirements received from cross-organizational units, translate into technical specifications, and implement functionalities pertaining to CMDB, Discovery, Event Management, Flow Designer, Service Mapping and Health Log Analytics.
  • Review and accept work completed by the development team
  • Perform on going product review, analysis, and enhancement decisions (backlog grooming)
  • Possess full knowledge and understanding of the ITOM technical and process implementation
  • Ensure solutions meet current customer need
  • Daily representation of the end user in the scrum team to clarify questions on backlog items
  • Track metrics for measurement of business outcomes gained from implemented solutions
  • Working with other platform development groups and support teams to ensure a smooth transition of new capability into production.


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