Ensono creates ‘housing as a service’
Using Microsoft Azure, Ensono delivered a bespoke, microservices platform that’s significantly improved the efficiency of front-line staff while providing a better service for residents.
‘WorkWise’ simplifies, standardizes and automates key businesses processes like repairs, lettings, arrears, visits and inspections, making them available to residents via a single self-serve online portal.
The ‘housing as a service’ platform now gives residents access to 24/7 services, without the need for NHG to invest in 24/7 support.
Moving to the cloud
WorkWise transforms NHG’s existing technologies, including Northgate and Microsoft Dynamics, from being off-line at the weekend and out of hours, to fully supporting the new agile and highly available infrastructure.
The scalable, flexible new platform gives NHG the ability to cost-effectively extend capabilities in future at a low risk.
In technology terms, NHG has leapt forward decades in one year, leaving its paper-based processes and legacy applications behind.
Cloud transforms NHG operations
As each suite of services is rolled out across the business, the new self-service system will save NHG time and money as 24-hour housing services are immediately available to 70,000 tenants, significantly lowering support costs.
WorkWise means NHG is no longer offline at the weekend and out of hours, with core internal systems, including Northgate and Microsoft Dynamics,
The SLA on NHG’s core services is 99.95%, which equates to just 1.5 minutes a day downtime: essentially providing 24/7 services to customers.
With issues resolved in minutes, housing officers can spend more time in the field, accessing key business processes using their mobile devices and saving 30% of their time.