Leading Vacation Services Provider Finds an Ally and Reclaims IT Agility
Allyship Snapshot
Use Cases
- Mainframe replacement
- Mainframe modernization
- Managed services transition
Solutions
- Mainframe-as-a-Service
- Ensono Flex®
Outcomes Achieved
The Challenge
IT Service Provider Causes Frustration
The client is a global leader specializing in vacation ownership, travel clubs, and subscription-based travel services. With a portfolio of more than 270 resorts and over 800,000 owners, the company delivers more than 6 million vacations annually. Nearly 19,000 associates worldwide support its mission to put the world on vacation.
Despite its scale and success, the company faced mounting frustrations with its long-standing mainframe services provider. A 30-year outsourcing agreement had become a barrier to flexibility, with limited visibility into services and little room for negotiation. Mainframe related IT reports requested the staff, that should have taken days, frustratingly were taking months. They felt their current managed services provider was doing just enough to get by—without any flexibility or innovative insight necessary to help them prepare for the future.
The Journey
The Tipping Point
The tipping point came during a renewal discussion, when the incumbent’s proposed pricing increased despite declining service quality.
Beyond the contract itself, the client was grappling with deeper operational risks: co-dependent reliance on their poor performing managed services provider, aging and broken processes, limited agility in development cycles, and no clear roadmap for automation or innovation. These challenges made it difficult to maintain service levels for batch processing and created exposure around hardware lifecycle management.
Faced with these constraints, the company sought change with a new partner that could deliver better services, improved service-level agreements (SLAs), and a flexible PxQ fee structure that aligned with actual usage—while also helping them modernize and future-proof their IT operations.
During the RFP process, they noted that Ensono “simply cared more” and demonstrated a level of attention and responsiveness that stood out.
Ensono delivered:
- MFaaS transition: A swift, strategic shift from rigid, outdated models to a flexible, responsive partnership.
- Predictable costs: A clear rate card enabling scalable, usage‑based services.
- Fast migration: 126 applications moved in 6 months; maintained availability, response times, and incident performance.
- Low‑risk changeover: A seamless transition with full continuity of service.
- Lifecycle coverage: All hardware lifecycle needs managed, reducing internal workload.
- Performance gains: Improved nearly all SLAs and met every deadline.
- Cost & collaboration benefits: Clear savings and a collaborative approach that established trust.
The Outcomes
Unlocking Flexibility and Future Potential
This transformation delivered operational and strategic benefits:
Frequently Asked Questions:
How did Ensono help a vacation services provider modernize its mainframe operations?
Ensono replaced rigid legacy contracts with a flexible MFaaS model, improved SLAs, and completed a seamless migration of 126 applications in six months.
What were the key outcomes of transitioning to Ensono’s managed services?
The client saw 15–30% cost savings, better system reliability, reduced staffing risks, and increased agility through automation.
Why did the vacation services provider switch from its long-term IT partner?
The incumbent provider offered poor service quality, limited flexibility, and increased pricing—prompting the client to seek a more responsive and innovative partner.
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