Analytics Leader Cuts Customer Onboarding Time from 20 Days to 7 Minutes
Allyship Snapshot
Use Cases
Accelerating customer onboarding with a secure self-service identity solution
Solutions
- Identity and Access Management (Okta’s Auth0)
- Customer development and integration
Partner
Okta
Outcomes Achieved
The Challenge
A Long-Standing Partnership Overcomes a New Challenge
For years, this global data analytics and technology provider has trusted Ensono to manage its distributed environment and keep its operations running smoothly. This relationship gives us a front-row seat to their growth—and to the mounting pressure on their teams.
As the business expanded, onboarding new enterprise customers became a source of stress. Each new client meant weeks of manual work—up to 20 days—spread across multiple teams.
People were juggling spreadsheets, chasing details, and troubleshooting login issues late into the evening. It wasn’t just inefficient; it was exhausting. Every delay risked frustrating customers and damaging relationships in a market where speed and trust are everything.
Putting Customers in Control with Self-Service Innovation
Leadership recognized that incremental fixes wouldn’t solve the problem. They needed an onboarding experience that matched their reputation for innovation and customer centricity.
Instead of continuing with manual processes, they envisioned a solution that would put control in the hands of their customers; fast, secure, and effortless. That vision became the foundation for a new area of collaboration with Ensono.
The Journey
Making the Vision a Reality with Modern Identity Solutions
Together, we built a centralized identity portal with self-service onboarding, integrated Okta’s Auth0 solution for seamless federated SSO, and introduced flexible access management to support thousands of products and applications. We streamlined login and password reset processes, automated testing for consistent user journeys, and strengthened security with robust roles and permissions management.
Every decision was guided by the client’s goal: to deliver a frictionless experience for customers while reducing complexity for internal teams.
The Outcomes
Now Onboarding is a Competitive Advantage
The results speak volumes:
The best part? No more late nights chasing details. No more frustrated customers waiting weeks for access. Instead, a smooth, modern experience that builds trust from Day One.
“The team dynamic has been excellent… I’ve been really happy with how the team have been working, delivering in a modern methodology.”
— Assistant Vice President of Cloud Platform Services & CIAM
Frequently Asked Questions:
How can companies reduce customer onboarding time?
Companies can dramatically reduce customer onboarding time by implementing a centralized identity portal with self-service capabilities. By integrating modern identity and access management solutions like Okta’s Auth0 for federated SSO, automating testing, and streamlining login and password reset processes, organizations can transform onboarding from weeks of manual work to minutes. Working with Ensono, one global analytics leader reduced onboarding from 20 days to just 7 minutes—a 99.92% improvement.
What are the cost savings from self-service customer onboarding?
Self-service customer onboarding can deliver significant cost savings. By eliminating manual processes that require multiple teams juggling spreadsheets and troubleshooting access issues, organizations can reduce per-customer onboarding costs substantially. With help from from Ensono, one enterprise reduced costs from $10,500 to $8.75 per customer—a savings of $10,491.25 per onboarding—resulting in $1.26 million in projected annual savings and $1.24 million in potential new revenue.
What identity management solutions improve customer onboarding experience?
Modern identity and access management (IAM) solutions like Okta’s Auth0, implemented by Ensono, can transform customer onboarding by enabling secure, self-service experiences. Key capabilities include federated single sign-on (SSO), flexible access management across products and applications, automated user journey testing, and robust roles and permissions management. These solutions put control in customers’ hands while reducing complexity for internal teams and strengthening overall security.
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