Ensono
Site Reliability Engineering as a Service (SREaaS)
Elevate your modern and cloud-native applications to new heights of reliability and efficiency—without the need for in-house expertise.
In today’s digital-first world, ensuring the availability and performance of your business-critical applications is essential for maintaining customer satisfaction and staying ahead of the competition. The stakes are high, as application downtime not only leads to lost revenue but also impacts productivity, recovery expenses, liability concerns, and your company’s reputation.
Did you know that 41% of organizations experience unplanned downtime each month, according to Forrester1? And research from Solar Winds2 shows that such downtime can cost businesses millions of dollars per hour.
As more applications are refactored or developed as modern or cloud-native, businesses face increasing challenges in quickly identifying and resolving potential issues before they impact operations. This is where Site Reliability Engineering as a Service (SREaaS) becomes crucial.
1 Forrester’s Costs of Planned and Unplanned Downtime Report 2 https://www.pingdom.com/outages/average-cost-of-downtime-per-industry/
Save Time, Innovate Faster, and
Simplify Complexity
Ensono’s SREaaS addresses the complexities introduced by modern and cloud-native applications. Our 24×7 SRE services provide expert management, maintenance, support, and risk mitigation, allowing your development teams to focus on innovation. With Ensono’s SREaaS, you can be confident that your critical custom-built applications remains stable, enabling you to achieve better business outcomes.
Key Benefits
- Prevent Outages: Our SRE services are engineered to proactively prevent and mitigate incidents, ensuring that your applications and underlying systems remain available and meet performance expectations.
- Improved Mean-Time-to-Repair: By leveraging SRE best practices, we ensure faster incident response and quicker recovery times, significantly reducing downtime and enhancing user experiences.
- Reduced Costs: SREaaS streamlines operations by automating repetitive tasks, reducing manual effort, and eliminating the complexities of deploying, configuring, and maintaining expensive APM/Observability platforms.
- Meeting Reliability Targets and SLOs: Our SRE teams ensure your software systems meet specific reliability targets defined by Service Level Objectives (SLOs) and Service Level Indicators (SLIs), setting clear performance expectations.
- Enhanced Agility: With SREaaS managing incident remediation, your IT organization can prioritize new application development. Collaborate seamlessly with dedicated SRE teams without the hassle of hiring new staff.
- Mitigated Risk: SREaaS addresses the risks associated with application management, including security threats, compliance issues, technology obsolescence, and modern app and cloud-native adoption, allowing you to innovate with confidence.
SREaaS Assurance: Our Eight-Pillar Framework
To ensure your applications are in an optimal technical and operational state, Ensono has developed a robust eight-pillar assessment framework. This framework is designed to identify any issues or gaps that may hinder performance and to develop a targeted remediation plan. By leveraging these insights, we align the right skill sets, build specialized teams, and onboard your custom-built modern or cloud-native applications into our support ecosystem swiftly and securely.
Our eight-pillar focus includes:
- General Application: A comprehensive assessment of the application’s broad elements to ensure it’s fully supported by Ensono.
- Disaster Recovery: Reviews client’s ability to return an application to standard operation after a disaster occurs.
- Deployment: Analyzing deployment processes and ensuring we can support timely changes in production.
- Operations: Enhancing real-time visibility into application status through logging, metrics, monitoring, and observability.
- Testing: Validating testing practices to ensure application stability post-incident or bug resolution.
- Resiliency: Assessing the application’s performance under varying user loads and unexpected scenarios to ensure robustness.
- Security: Understanding how vulnerable to attacks the application is.
- Governance, Risk, and Compliance: Evaluating governance practices, risk assessments, and ensuring compliance with legal and regulatory standards, such as GDPR.
Ensono’s Approach
SREaaS is more than a service—it’s a strategic partnership. Ensono embeds SRE principles into your operations, ensuring reliability from design through deployment. Whether you’re running Kubernetes clusters, refactored monoliths, or event-driven cloud-native platforms, we ensure reliability is engineered into every layer.
Site Reliability Engineering as a Service FAQs
What is SREaaS?
Site Reliability Engineering as a Service (SREaaS) is an Applicaiton Managed Service offering that applies site reliability engineering practices to application-level support operations. It ensures application availability, performance, and scalability—without requiring in-house SRE teams.
Why is SREaaS important for modern applications?
Organizations today are even more dependent on making sure their business-critical applications are more than just online. “Slow” is the new “Down”. Modern and cloud-native applications are dynamic and complex making them even harder to troubleshoot and maintain. SREaaS helps prevent downtime, reduce costs, and improve user experience through proactive monitoring, automation, and app-centric incident response.
What makes Ensono’s SREaaS different?
Ensono combines 24×7 SRE coverage with our proprietary eight-pillar framework, ensuring a holistic support model—from disaster recovery to compliance. Clients benefit from faster onboarding of custom-built applications and deep DevOps and engineering expertise.
How does Ensono prevent outages?
By applying automation, observability, and SLO-driven monitoring, Ensono detects issues before they escalate. Our SRE teams are trained to mitigate risks proactively and accelerate mean time to recovery when incidents do occur.
Can Ensono support global, multi-cloud environments?
Yes. Ensono’s SREaaS is designed for complex, hybrid, and multi-cloud ecosystems—including AWS, Azure, Google and VMWare Private Cloud. Our team supports clients across time zones with scalable, consistent reliability practices.