Demonstrated hands on experience with multiple implementations of the core suite of ITOM applications (Discovery, Service Mapping & Event Management. SAM & Cloud Management will be a plus).
Solid understanding of CMDB data models, relationships and help with the readiness of our CMDB for advanced technologies like Containerization, Cloud services (AWS, MS Azure etc.).
Ability to analyze existing business services and their relationships with other CIs and effectively map them for the success of ITSM processes like Incident, Change, and Problem Management etc.
Configuring Discovery probes, sensors and / or patterns to ensure high data accuracy and integrity of our CMDB. Experience in moving to discovery patterns.
Demonstrate experience with improving Discovery performance and coverage and building effective dashboards for senior leaders, service owners and executives to show accurate and up to date results of our CMDB health.
Demonstrate hands on experience with designing and implementing multiple integrations to 3rd party systems.
Provide technical evaluation, written documentation, and technical expertise.