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Senior Solution Architect

JR007336

JOB DESCRIPTION

Ensono’s Solution Architects are seasoned technologists focused on pushing forward technical innovation and transformation within the solution sets we provide. They work closely with our clients to understand their business drivers and objectives. Through collaboration with internal technologists, SAs create solutions that drive value for our clients. They also provide client and industry feedback to Ensono’s internal teams, which allows Ensono to adjust our product and technology roadmaps. And finally, they are the lead Architects delivering complex projects and programs for our clients.

The Solution Architect (SA) team works alongside and supports Sales, Consulting and Client Success organizations to service our Clients. They work with the clients’ business and technical teams to create reference architecture frameworks and templates. They lead the effort to execute multi-year transformation initiatives. To that end, senior SAs must be effective in fostering executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, a Sr. SA must work with and at times lead multi-disciplinary teams. Ultimately, he/she remains the owner of the overall technical solution.

  • Support strategic programs as the Lead Solution Architect for all initiatives
  • Collaborate with counterparts in the Sales, Consulting and Delivery organizations to create Pursuit, Solution, Sales and Delivery strategies for Enterprise clients
  • Conduct discovery, assessment and solution development workshops (often in collaboration with resources from consulting, operations and product teams) to craft winning solutions
  • Develop and document solutions that meet client’s (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
  • Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
  • Gain executive buy in for complex solutions by engaging in executive and senior-level technology discussions
  • Work with finance and pricing teams to create simple pricing to complex multi-year financial models
  • Gain clients’ confidence as a trusted advisor by offering consultation and recommendations drawn from insights, technology know-how and past experiences
  • Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
  • Aid in driving stability and innovation within the client’s current and future state and create solutions based on client requirements and available product offerings
  • Push for higher value/value added services and solutions to the customer in line with Ensono’s offerings
  • Partner with the PMO and Delivery organizations and lead complex projects from an Architecture perspective
  • Help create delivery/migration plans, from high level program frameworks to detailed project plans and cut-over run-books.
  • Assist the team as the architecture lead through key migration milestones such as testing, cut-over, post cut-over trouble-shooting and operational hand-off.

Requirements:

  • Bachelor’s degree in engineering, computer sciences or other technical disciplines
  • Major Industry accreditations / certifications
  • Proven experience in managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction
  • Understanding of (and experience with) public cloud platforms (AWS, Azure) and hybrid solutions preferred
  • Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance
  • Complete understanding of the sales process for large and complex opportunities including ITO
  • Resourceful and confident in Crisis and Expectation management and confident under pressure
  • Has experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
  • Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients
  • Ability to work in a team environment and demonstrate strong problem-solving skills
  • Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio
  • Excellent organizational, interpersonal, and communication skills (oral, written and presentation)

Key Attributes:

  • Independent, self-directed
  • Advanced presentation & communication skills  
  • Strong empathy, self-awareness and interpersonal skills 
  • Able to challenge status quo

Seniority Level:

  • 12+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider and/or cloud MSP)

Travel:

  • Travel to various Ensono locations and client sites will be required; estimated 30% of weeks will involve travel, more possible in the first year of role.
  • Due to the Covid-19 Pandemic and the recent increase in cases, Ensono is under a limited travel status for all associates. Travel estimates are not applicable at this time.

JR007336

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