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Senior Product Manager

JR007685

Position Summary
At the heart of our global business, Ensono Product Managers work with clients, sales, solution architects, engineers, legal, finance and operational support staff to research, define, guide development of and maintaining client-facing managed services within our overall service portfolio. Our team of product managers is working together to expand our market leading portfolio of Hybrid IT managed services – both technically and commercially.

Position reports to the Director Product Management.

Key Areas of Focus for this Role

  • Define product roadmap and identify ways to enhance client experience
  • Contribute to the development and maintenance of Ensono’s global product strategy
  • Product ownership of a variety of Ensono managed services throughout their lifecycle; concept phase, business case, product development, product evolution and enhancement, product retirement / replacement
  • Understand, identify, and react to trends in the market
  • Actively engage across our business, with clients and advisor community to understand and document their business challenges, test, and refine Ensono’s product strategy and product development roadmap
  • Demonstrably strengthening Ensono’s managed services proposition, position in the market and associated revenues
  • Contributing to Ensono sales proposals, tender responses, and sales presentation delivery
  • Building relationships with key technology vendor / partners
  • Undertaking market research about relevant application and cloud services, IT managed services and competitors; appropriately communicating findings within Ensono
  • Commercial aspects of product management including creation of business cases, cost/price modelling and some contractual aspects
  • Building effective working relationships across Ensono’s global business, particularly with sales teams, solution architects, operational teams, technology & standards, and consulting staff – being seen as Ensono’s client-facing product leader for a subset of our portfolio
  • Producing content for white papers, Ensono website, company blog and other thought-leadership materials, working closely with the Ensono marketing team who are responsible for their publication
  • Authoring key product / service documentation including vision, requirements catalogue, product service descriptions, commercial considerations, product roadmap and other collateral as may be required

What the Ideal Candidate Brings to this Role

Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.

Required Qualifications

  • Probably spent a considerable proportion of your career to date in one of the following environments:
  • Client-facing technology roles such as solution architecture or technology consulting but with a strong commercial awareness and interest
  • Product management roles, either product marketing or technical product management
  • A can-do attitude to analyzing, prioritizing, and resolving complex challenges in a collaborative manner
  • Self-motivation and the ability to influence others to enable successful delivery of service development projects
  • Experience documenting business and service requirements and converting them into high-level solution designs
  • Deep knowledge across a wide portfolio of IT infrastructure, applications and security products and services – with real world implementation and/or delivery experience
  • Existing vendor relationships and a broad knowledge of the managed services provider ecosystem
  • A solid understanding and experience of IT managed services and outsourcing, general IT operations and service management, including an appreciation of ITIL and DevOps

Knowledge

  • Excellent understanding of Hybrid Cloud and Remote Management services
  • Excellent understanding of VMWare products and services
  • Strong understanding on Network, Compute, Virtualization, Storage and Backup services
  • Strong understanding of Operating Systems, such as Windows, Linux, Unix based OS, and OS management services
  • Exposure on Hyperscale/Public Cloud, such as AWS, Azure, Google Cloud, products, and services
  • Knowledge on containerization based services
  • Good understanding of the Agile and ITIL Frameworks.
  • Good understanding of Modern IT methods such as CI/CD

Skills

  • Passionate about Hybrid Cloud technologies
  • Demonstrated experience and a passion for identifying and solving complex problems
  • Excellent client facing capability with the required communication skills (verbal and written).
  • Confidence in liaising with personnel at all levels
  • Ability to multi-task with accuracy and work well within required timescales
  • Ability to document processes and procedures in a clear, concise, and logical manner
  • Ability to interpret data and to present information in a variety of formats
  • Work in an organized and efficient manner without close supervision with a strong attention to detail as part of a global team or as an individual
  • Demonstrate a high degree of self-motivation and drive

Experience

  • 3+ years of Product Management experience
  • 10+ years’ experience in the IT Sector with appeal for those who have a background in Managed Services
  • Professional Certifications are not required but a plus

Why Ensono?

Ensono is a place we unleash Associates to Make Better Happen – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.

  • We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
  • Unlimited Paid Day Off (PDO) Plan
  • Two robust health plan options through Blue Cross Blue Shield
  • 401(k) with a generous company match
  • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
  • Depending on location, ability to take advantage of fitness centers
  • Wellness program
  • Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.

JR007685

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