At the heart of our global business, Ensono Product Managers work with clients, sales, solution architects, engineers, legal, finance and operational support staff to research, define, guide development of and maintaining client-facing managed services within our overall service portfolio. Our team of product managers is working together to expand our market leading portfolio of Hybrid IT managed services – both technically and commercially.
Position reports to the Director Product Management.
Key Areas of Focus for this Role
Define product roadmap and identify ways to enhance client experience
Contribute to the development and maintenance of Ensono’s global product strategy
Product ownership of a variety of Ensono managed services throughout their lifecycle; concept phase, business case, product development, product evolution and enhancement, product retirement / replacement
Understand, identify, and react to trends in the market
Actively engage across our business, with clients and advisor community to understand and document their business challenges, test, and refine Ensono’s product strategy and product development roadmap
Demonstrably strengthening Ensono’s managed services proposition, position in the market and associated revenues
Contributing to Ensono sales proposals, tender responses, and sales presentation delivery
Building relationships with key technology vendor / partners
Undertaking market research about relevant application and cloud services, IT managed services and competitors; appropriately communicating findings within Ensono
Commercial aspects of product management including creation of business cases, cost/price modelling and some contractual aspects
Building effective working relationships across Ensono’s global business, particularly with sales teams, solution architects, operational teams, technology & standards, and consulting staff – being seen as Ensono’s client-facing product leader for a subset of our portfolio
Producing content for white papers, Ensono website, company blog and other thought-leadership materials, working closely with the Ensono marketing team who are responsible for their publication
Authoring key product / service documentation including vision, requirements catalogue, product service descriptions, commercial considerations, product roadmap and other collateral as may be required
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Probably spent a considerable proportion of your career to date in one of the following environments:
Client-facing technology roles such as solution architecture or technology consulting but with a strong commercial awareness and interest
Product management roles, either product marketing or technical product management
A can-do attitude to analyzing, prioritizing, and resolving complex challenges in a collaborative manner
Self-motivation and the ability to influence others to enable successful delivery of service development projects
Experience documenting business and service requirements and converting them into high-level solution designs
Deep knowledge across a wide portfolio of IT infrastructure, applications and security products and services – with real world implementation and/or delivery experience
Existing vendor relationships and a broad knowledge of the managed services provider ecosystem
A solid understanding and experience of IT managed services and outsourcing, general IT operations and service management, including an appreciation of ITIL and DevOps
Excellent understanding of Hybrid Cloud and Remote Management services
Excellent understanding of VMWare products and services
Strong understanding on Network, Compute, Virtualization, Storage and Backup services
Strong understanding of Operating Systems, such as Windows, Linux, Unix based OS, and OS management services
Exposure on Hyperscale/Public Cloud, such as AWS, Azure, Google Cloud, products, and services
Knowledge on containerization based services
Good understanding of the Agile and ITIL Frameworks.
Good understanding of Modern IT methods such as CI/CD
Passionate about Hybrid Cloud technologies
Demonstrated experience and a passion for identifying and solving complex problems
Excellent client facing capability with the required communication skills (verbal and written).
Confidence in liaising with personnel at all levels
Ability to multi-task with accuracy and work well within required timescales
Ability to document processes and procedures in a clear, concise, and logical manner
Ability to interpret data and to present information in a variety of formats
Work in an organized and efficient manner without close supervision with a strong attention to detail as part of a global team or as an individual
Demonstrate a high degree of self-motivation and drive
3+ years of Product Management experience
10+ years’ experience in the IT Sector with appeal for those who have a background in Managed Services
Professional Certifications are not required but a plus
Ensono is a place we unleash Associates to Make Better Happen – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.
We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
Unlimited Paid Day Off (PDO) Plan
Two robust health plan options through Blue Cross Blue Shield
401(k) with a generous company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Depending on location, ability to take advantage of fitness centers
Flexible work schedule
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.
If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.