Senior Manager, Information Technology Info Systems

About Us

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginnin

Job Description

As a Senior Manager, Information Technology Info Systems, Sr. Manager responsible to manage 3 technology teams covering areas of Backup (Commvault, NetBackup etc.), Storage (NetApp, NetApp CVO, Dell EMC etc.), Virtualization (VMWare VCloud Director, ESXi etc.). About the role and what you’ll be doing:

* Ensuring rotating on-call support for 24 x7 coverage of production infrastructure and applications

* Managing a team tasked with implementation and operations of Server infrastructure, datacenter administration and operations that support the applications and business processes as required

* Act as an Escalation point for Client Operations

* Collaborating with Global delivery managers from other regions, Project/Build teams, SDMs and other teams with respect to Support

* Being an active participant in setting direction, strategy and goals for the team and its products/services

* Own all facets of performance and career management for the team. Regular one-on-one meetings with all team members.

* Provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, well-balanced team. This includes project management, quality audits, and coordination of training sessions as well as day-to-day oversight of the team.

* Active mentor in developing and educating team members, participant in setting direction and goals on an individual level

* Working with Ensono’s clients to understand their business and collaborate on how Ensono’s technology team can best align with them to ensure our processes, strategies and technologies are meeting their demands and expectations

Process

* Creating, managing and reporting against KPIs for the platform’s operation, overseeing all environment change management and deployment activities

* Ensure company ITSM process are being followed. Ticket queue management, Incident Management, Change and Problem management

* Responsible for driving infrastructure projects using project management methodologies

* Consistently improving performance and reliability as the platform scales, driving continuous improvement through operational metrics, automation and best practices

* Implement and maintain full operational compliance against various security and compliance requirements

* Creating and delivering knowledge sharing presentations and documentation to both technical and non-technical audiences inside and outside Ensono

* Building best-in-class solutions for the overall monitoring, alerting, management and escalation of all technology services enabling self-service and autonomous product domain teams

* Create and draft reports for presentations, weekly/monthly status, outage reports, and continued development of staff

Technology

* Ensure reliability, recoverability and optimum performance of client dedicated environments

* Deliver service availability at or greater than the expected contractual levels

* Overseeing deploying, maintaining, and supporting solutions across the client’s infrastructure

* Deploy and utilize automation tools to minimize human operational requirements

* Acting as a technical leader for visible and complex projects, advocating for solutions across organizational boundaries

* Provide thought leadership on client’s environments to ensure any gaps are reported and recorded with client and Ensono Technical Delivery teams

* Learning on the job and exploring new technologies. Leading and encouraging team towards this constant learning mindset

Qualifications

* Overall 10-15 years of experience with global IT companies

* 5+ years of technical staff management of more than 10 team members

* Experience in supporting these technologies (as many as possible) – Linux, Windows Server Administration, Network administration, Virtualization, Storage, Backup, Monitoring, IAM

* Advanced knowledge of system administrative practices in large scale data center environments

* Must have skills in project management; project planning, task identification, scheduling, budgeting, and resource planning

* PMP & Agile certifications preferred

* Strong interpersonal, collaboration, and leadership skills with ability to work and build relationships across multiple levels of an organization

* Excellent documentation and communication skills

* Experience in supporting and managing environment on top of AWS Cloud services is a plus