The z/OS Software team is responsible for maintenance, upgrades, configuration, and administration of the z/OS operating systems and all program products and 3rd party products from multiple Independent Software Vendors (ISV).

In-Scope (Vendor Roles/Activities/Responsibilities):

z/OS Operating System Software activities configured in a parallel sysplex with support of operating systems and 3rd party software.

Participate in the technical support & execution of the z/OS RSU maintenance & z/OS upgrade process. Install, customize, certify & deploy IBM and independent software vendor (ISV) software products. Adhere to software maintenance cadence standards as outlined by UPS management. Reporting on progress regularly. Perform initial installation activities using SMP/e and non-SMP/e procedures. Utilize z/OSMF Software Management to modernize software installation and administration practices. Update software license(s) as needed. Provision USS mountpoints and their associated zFS filesystems. Provide application support for USS environment. Gather trace data, logs and other supporting material from all components and open service requests / cases with the vendors and provide on-going support for issues. Experience in the support and operation of IBM Metro Global Mirror synchronous / asynchronous configuration. Assist in the design and documentation of infrastructure business continuity and disaster recovery plans and advise application teams on infrastructure capability. Respond to automated alerts. Provide technical documentation & detailed chronology based on supporting facts for critical incidents (IS Notifications) within 24 hours of the incident. Monitor and process the Mainframe Infrastructure SMC Incident and Problem queue and respond per defined SLAs. Draft design documentation and diagrams to meet business requirements. Process work requests via SMC Request and IT service request system or team manager requests as needed.

Out of Scope:

• Any other activity not listed under Scope section of this response

Platforms Supported:

z14 and z15 servers using XCF, FICON MPC, 1Gb, 10Gb, and RoCE, IBM DS8K disk arrays, IBM TS7700 virtual tape systems, Brocade 7840 Expansion switches, and Brocade FICON directors.

Skills Required:

• Familiar with IBM Z server hardware.
• Familiar with IBM DS8K disk arrays, IBM TS7700 virtual tape systems, and Brocade FICON & Expansion switches.
• Familiar with USS structures & permissions.
• Familiar with digital certificates, ciphers, and security negotiations.
• Familiar with RACF keyrings.
• Experience supporting a global computer operations team.
• Expert in coding PROCs and JCLs.
• Expert in creating custom ISPF dialogs and panels.
• Expert in using SMP/E for the installation, customization & maintenance of z/OS software products.
• Expert in the installation, customization & maintenance of IBM and independent software vendor software.
• Experience with backup, replication, and disaster recovery solutions.
• Familiarity with security principals including SOX, PCI and GDPR regulations and their implementation using best practices.
• Expert MS Office.

Software/Hardware Required (Detail UPS Owned SW and Third-Party SW Requirements):                                                                                                                                                                             

• z/OS v2.4
• JES2/NJE, TSO, ISPF, SDSF, SMF, RMF, WLM, DFSMS, DFHSM, DFDSS, RACF, SMP/E, LE, ICC/HMC, USS/NFS, Healthchecker, LLA, REXX
• VTAM, TCPIP, OMPROUTE / OSPF, FTP (SSH & TLS), SMTP, TN3270, PAGENT (AT-TLS)
• COBOL, Connect Enterprise/Secure Plus, Connect Enterprise RDX, AF/Operator, Copy Service Manager, ISKLM/GSKLM, Guardium for z/OS, Omegamon Suite (MVS, CICS, MQ, DB2),  TDMF, TPX, zSecure Audit
• Thruput Manager, File-Aid, Xpediter, Topaz Workbench, Strobe, iStrobe,  Abend-Aid, EasyTrieve
• VPS Suite, Savers, FDR, CA Faver, CA Allocate, Catalog Recovery Plus, ChangeMan, MXG, PKZIP, Syncsort, Vanguard RACF Admin, and IBM Multi-Factor Authentication
• CA-Spool, CA-Balancing, CA-Deliver, TLMS, CA1, NetMaster, APM, OPSMVS, ESP
• Microsoft Edge, Google Chrome, Firefox
• MS Office
• QWS3270 Secure