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Patching Analyst


The Patch team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:

  • Standardizing the patching process across our clients to deliver service consistently
  • Patching all the servers at defined frequency. Quarterly for Linux
  • Managing client/Internal communication on all patching related activities
  • Reviewing and analyzing the patch failure trends
  • Reducing the patching failures through root cause analysis
  • Identify and execute the automation opportunities to generate efficiencies in team and be able to manage workload efficiently
  • Report the compliance of patching to our clients
  • Collaborating with internal departments to mitigate Patching related issues

Key Responsibilities

  • Working with clients to determine common patch schedules
  • Participate in Patch Planning and scheduling across global customers across US and UK
    • Maintaining current knowledge of available patches
    • Develop and test security patch packages across varied patch tools
    • Deciding what patches are appropriate for systems
    • Schedule all the patches as per client agreed windows on agreed patching tool/ manual
    • Request for changes in timely manner
    • Ensuring patching is getting executed as per defined schedule for customers
  • Communication to client – Pre patching and Post patching to report status of patching
  • Governance of Patching to report compliance% and work with stakeholders to address failures
  • Reduce patch failures by collaborating with stakeholders to taking corrective actions
  • Ensuring tickets are timely closed and failed patches are re-scheduled post closure of issues
  • Regular reporting for patch compliance and system audit data
  • Participate in onboarding new clients and ensuring critical information is gathered
  • Develop checklists, guides, best practices, and procedures to support patch management process
  • Provide recommendations and build automations to making Patch process efficient
  • Document issues and associated resolutions to problems 
  • Assistance with execution of projects related to areas of responsibility
  • Own and drive the timely delivery of audit deliverables assigned
  • Adherence to ITIL processes for raising changes, incidents, problems
  • Stay informed for advances in patch mgmt. technologies, configuration, and administration 


  • Good understanding of Infrastructure technologies including Linux, Unix, ESXi, Storage/Backup and Networking.
  • Basic technical awareness of IT infrastructure Servers (Linux, Windows, Unix, AIX)
  • Knowledge of centralized automated patching services Manage Engine, AWS Patch Manager, Azure Patch Manager, Redhat Satellite,  etc.
  • Knowledge of the ITIL framework
  • Knowledge of reporting through Excel
  • Knowledge of automating through shell /scripting (any bash, Ansible, AWX) etc.


  • Analytical skills and Problem-Solving Ability
  • Excellent customer service skills
  • Good team player who can work individually as well as collaborative, based upon delivery needs
  • Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in concise manner with confidence and conviction       
  • Willingness to learn quickly, a can-do attitude and motivated to succeed and grow
  • Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures& policies.
  • Respectful of different cultures, working with colleagues from across all the globe.


  • Minimum 4 to 10 years of working experience supporting patching across infrastructure components
    • Experience on Manual Patching or Automated Patching through tool is MUST
    • Strong skill set with Ansible, Manage Engine(or similar) tool for patch management and package distribution across on-premises and cloud hosted assets
    • Strong understanding of Linux (RHEL/ CENTOS / AIX) and Unix OS
    • Basic Knowledge on Shell scripting / Ansible / AWX etc  is required
    • Ability to patch applications like SharePoint, exchange, SQL servers, Other applications is highly desirable
    • Vulnerability assessment to help identifying false positives and remediate vulnerabilities across different infrastructure areas is highly desirable


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