Skip to content
Careers

Patching Analyst

JR005779

The Patch team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:

  • Standardizing the patching process across our clients to deliver service consistently
  • Patching all the servers at defined frequency. Quarterly for Linux
  • Managing client/Internal communication on all patching related activities
  • Reviewing and analyzing the patch failure trends
  • Reducing the patching failures through root cause analysis
  • Identify and execute the automation opportunities to generate efficiencies in team and be able to manage workload efficiently
  • Report the compliance of patching to our clients
  • Collaborating with internal departments to mitigate Patching related issues

Key Responsibilities

  • Working with clients to determine common patch schedules
  • Participate in Patch Planning and scheduling across global customers across US and UK
    • Maintaining current knowledge of available patches
    • Develop and test security patch packages across varied patch tools
    • Deciding what patches are appropriate for systems
    • Schedule all the patches as per client agreed windows on agreed patching tool/ manual
    • Request for changes in timely manner
    • Ensuring patching is getting executed as per defined schedule for customers
  • Communication to client – Pre patching and Post patching to report status of patching
  • Governance of Patching to report compliance% and work with stakeholders to address failures
  • Reduce patch failures by collaborating with stakeholders to taking corrective actions
  • Ensuring tickets are timely closed and failed patches are re-scheduled post closure of issues
  • Regular reporting for patch compliance and system audit data
  • Participate in onboarding new clients and ensuring critical information is gathered
  • Develop checklists, guides, best practices, and procedures to support patch management process
  • Provide recommendations and build automations to making Patch process efficient
  • Document issues and associated resolutions to problems 
  • Assistance with execution of projects related to areas of responsibility
  • Own and drive the timely delivery of audit deliverables assigned
  • Adherence to ITIL processes for raising changes, incidents, problems
  • Stay informed for advances in patch mgmt. technologies, configuration, and administration 

Knowledge

  • Good understanding of Infrastructure technologies including Linux, Unix, ESXi, Storage/Backup and Networking.
  • Basic technical awareness of IT infrastructure Servers (Linux, Windows, Unix, AIX)
  • Knowledge of centralized automated patching services Manage Engine, AWS Patch Manager, Azure Patch Manager, Redhat Satellite,  etc.
  • Knowledge of the ITIL framework
  • Knowledge of reporting through Excel
  • Knowledge of automating through shell /scripting (any bash, Ansible, AWX) etc.

Skills

  • Analytical skills and Problem-Solving Ability
  • Excellent customer service skills
  • Good team player who can work individually as well as collaborative, based upon delivery needs
  • Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in concise manner with confidence and conviction       
  • Willingness to learn quickly, a can-do attitude and motivated to succeed and grow
  • Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures& policies.
  • Respectful of different cultures, working with colleagues from across all the globe.

Experience

  • Minimum 4 to 10 years of working experience supporting patching across infrastructure components
    • Experience on Manual Patching or Automated Patching through tool is MUST
    • Strong skill set with Ansible, Manage Engine(or similar) tool for patch management and package distribution across on-premises and cloud hosted assets
    • Strong understanding of Linux (RHEL/ CENTOS / AIX) and Unix OS
    • Basic Knowledge on Shell scripting / Ansible / AWX etc  is required
    • Ability to patch applications like SharePoint, exchange, SQL servers, Other applications is highly desirable
    • Vulnerability assessment to help identifying false positives and remediate vulnerabilities across different infrastructure areas is highly desirable

JR005779

Your journey with Ensono starts here.

Apply now

More career opportunities at Ensono

Explore additional openings with our team, and apply today.

Start your digital transformation today.