Team members are to be available for and to respond to problem calls from operations, or other mainframe support teams.
Research reported issues to determine cause and best circumvention and/or resolution, enlisting resources from other teams and customer, as required to provide best response time.
Take actions to implement circumvention/resolution and verify results.
Communicate to both customer and management the status of issues at intervals during resolution process.
Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
Process configuration changes of processors and equipment to meet requirements of customers.
Maintain list of vendor software used by customer requiring a product enablement code, documentation on means and method of applying the codes, and expiration data on the products. Apply code updates as necessary to keep products functional.
Aid and assist other mainframe teams as required to support them and our clients.
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Position requires 5 – 10 yrs. supporting MVS z/OS system environments working with components, subsystems, and any attendant OEM products.
Candidates must possess thorough understanding of mainframe operating system principals and subsystem components.
Team members must be able to work independently and take responsibility for system and subsystem recovery including critical OEM products.
Experience using various system monitoring software in problem determination, particularly for performance/response problems.
Strong analytical skills required for quick problem determination and isolation of root cause with emphasis on required recovery actions to minimize impact to client business.
Able to perform Stand-alone and SVC dumps to aid vendor diagnostics.
Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.
We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
Unlimited Paid Day Off (PDO) Plan
Two robust health plan options through Blue Cross Blue Shield
401(k) with a generous company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Depending on location, ability to take advantage of fitness centers
Flexible work schedule
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.
If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].