JOB ROLE SUMMARY The Data Center Operations Analyst provides technical support to computer operators and account teams, as well as other support groups. They perform functions in both a mainframe and a client server environment, maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the Data Center. They are responsible for scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment, support of code promotion and reporting products on mainframe and server environments.
DUTIES AND RESPONSIBILITIES Fully functional and self-directed Provides formal mentorship High complexity assignments- owner Moderate complexity assignments – owner (1 or >) Low complexity assignments – provide oversight/review Regularly lead self and others and/or established as Product SME and/or established as specialist sees the whole picture and adjusts work accordingly Provide training to lower level associates. Work with tech support, automation and client for more complex scheduling. Provide input and assist for application and environment upgrades/changes. Scheduling software support, Internal / external reporting
SUPERVISORY RESPONSIBILITIES This position does not have direct reports but may mentor less experienced associates in the role.
RECRUITING INFORMATION Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS Required Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience HS grad/equivalent at least 6+ years experience in IT and with a Job Scheduler. Microsoft (Outlook, Word, Excel) Strong written / verbal Communication skills Designing skills Analytical and Critical thinking skills Client facing Job Scheduler product knowledge Mainframe (TSO, SDSF, TMS, QuickRef) JCL (read & code) SharePoint Server scripts (read) Server scripts (code) Midrange server knowledge
Preferred FTP knowledge EasyTrieve knowledge SAS knowledge File Aid knowledge Microsoft (Visio) Smart automation skills ITIL foundation
Travel % TBD by field – Needed to create job code and for Department of Labor
Any reference to years of experience should be disregarded in the UK