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Data Analyst

JR008000

Job Summary

Reporting to the functional leader, you will be part of the Operations team, supporting infrastructure for Ensono’s clients. This person will be client-facing with multiple customers in our datacenter spread across US, UK and Europe. The Patch Reporting Analyst should have 7+ years of rich reporting and automation experience and should be able to implement the reporting capabilities in operations. This person will need to be proactive and an independent thinker. The person should be able to dive in and own reporting and preferably automate activities to ease operations.

Job Summary

Reporting to the functional leader, you will be part of the Operations team, supporting infrastructure for Ensono’s clients. This person will be client-facing with multiple customers in our datacenter spread across US, UK and Europe. The Patch Reporting Analyst should have 7+ years of rich reporting and automation experience and should be able to implement the reporting capabilities in operations. This person will need to be proactive and an independent thinker. The person should be able to dive in and own reporting and preferably automate activities to ease operations.

Key Responsibilities

  • Establish a common measurement system from varied sources/databases
  • Identify key measurement and metrics in place
  • Establish dashboards to review the metrics on regular basis to highlight deviations
  • Assist with generating compliance reports for PCI, SOC Audits and ensure evidence are provided timely to auditors (Windows/ Linux)
  • Help operational and governance team with ability to produce analytics to identify trends for failures
  • Regular reporting for compliance and system audit data for internal teams
  • Establish mechanism to deliver monthly reporting to customers for compliance in an automated way
  • Provide recommendations and build automations to making processes efficient
  • Stay informed for advances in reporting, data analytics, configuration, and administration 
  • Pulling data to develop recurring or one-time reports
  • Building dashboards for sales or managers to show results 
  • Maintaining databases, spreadsheets and other tools used in data analysis
  • Locating and fixing errors in reports
  • Training others on how to use and create reports

Knowledge

  • Hands on experience of reporting through Excel, Tableau, Power BI, SQL
  • Hands on experience of any scripting knowledge – Shell/ Powershell, VB Scripting, Perl, Python, Ansible playbooks, AWX etc.
  • Ability to write optimized SQL Queries to pull/push data into database tables
  • Good understanding of Automation through Scripting or Robotic Process Automation (RPA)
  • Basic technical awareness of IT infrastructure (Windows, Unix)
  • Exposure to centralized automated patching services i.e. WSUS, SCCM, Ivanti, AWS Patch Manager, Azure Patch Manager, Satellite, etc. is preferred
  • Knowledge of the ITIL framework

Skills

  • Analytical skills and Problem-Solving Ability
  • Ability to prioratize work by working with stakeholders
  • Good team player who can work individually as well as collaborative, based upon delivery needs
  • Effective and clear communication skills, with ability to describe complex technical scenarios in concise manner with confidence and conviction to all levels of mgmt.
  • Willingness to learn quickly, a can-do attitude and motivated to succeed and grow
  • Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures& policies.
  • Respectful of different cultures, working with colleagues from across the globe.
  • In addition to technical skills, data reporting analysts should be excellent communicator. “The ability to communicate with business teams, end users and executives is vital. Reporting analyst must work directly with business teams to understand reporting requirements.” 

Experience

  • Minimum 7+  years of working experience supporting infrastructure components
    • Comprehensive experience on Reporting is a MUST
    • Competency and hands on experience on building dashboards through Macros, VB, Any Data Analytics tool (Tableau, Power BI, QlikView etc.)  is a MUST
    • Experience in writing optimized SQL Queries to pull or push data into database using Outer/Inner joins is a MUST
    • Expert Knowledge on scripting language is a MUST – VB Scripting / Python / Perl / Shell/ PowerShell etc.
    • Knowledge and experience in Robotic Process Automation (RPA) is highly preferred
    • Basic understanding of Windows/ Linux servers Operations
    • Should have experience in driving operational efficiencies through reporting and automation
    • Experience in Data analytics/ Machine learning is desirable
    • Analysts require some coding and mathematics, and candidates should have expertise in SQL scripting, SSRS, SSIS, ETL, and  other reporting tools. 

JR008000

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