Associate Client Support Engineer

About Us

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With certified experts in AWS, Azure, and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. 

We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

About Role

• Respond to client issues received by telephone, e-mail and via ticketing tool

• Manage and complete scheduled tasks on time

• Ensure effective client communications take place

• Ensure the effective assignment and escalation of incidents to Level 2 and Level 3 support teams where appropriate

• Advise the shift Lead and/or Manager of emerging issues

• Adherence to ITIL processes

• Contribute documentation to the shared knowledge base

• Ensure all changes are documented through the change management process

• Execute change management tasks in line with defined processes

• Being a Customer facing skills one should have effective communication skill.  

• Ability to collaborate amongst teams and development of process governance

• Able to communicate in groups with confidence and conviction

• Knowledge of ITIL and its function within IT

• Excellent customer service skills

• Excellent demonstrable written and verbal communication skills.

• Confidence in liaising with other personnel

• Ability to multi-task and work well under pressure

• Ability to document processes and procedures in a clear, concise and logical manner.

Technical Skills

• Understanding OS types and differences

• Sound understanding of the CSR process. How to generate CSR

• Understanding Installing Certificate on servers

• Ability to troubleshoot OS related issues, like CPU, memory utilization

• Good experience with Networking devices, DNS and AD.

• Experience working with VMWare technologies

• experience in extending CPU, memory, Disk on VMWare / cloud infrastructure

• Good to have knowledge in DISK types and disk configurations.

Good to Have skill: Active Directory, DNS, DHCP, IIS

Must have Skill: Windows OS troubleshooting skills, VMware, AWS/Azure, Microsoft IIS, Windows Server

Shift timing:  ready to work in 24*7 Environment

Location: Pune / Chennai / Bangalore / Hyderabad

Experience: 2-4 years of experience