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illumifin Digitizes & Simplifies the Insurance Processes Amidst Rapid Expansion

What we achieved together


TCO savings


OpEx savings

The Client

illumifin is an insurance services company that provides business processing services and software solutions for life, annuity and health insurers in the US. 

The Obstacles Faced

illumifin spun off from Concentrix and was undergoing rapid growth via acquisitions. Insurance in general is a complex product space challenged with modernizing policies, processes and customer experience. illumifin was facing technical debt and technology complexities due to a varied product portfolio and aging policies. They were looking for a partner that could set up the right infrastructure enabling them to be more agile, bring products to market faster and digitize the insurance process internally and for their customers. This included simplifying and moving back-end insurance systems away from large on-premise footprints to applications in the cloud.

The Journey

It started with infrastructure transformation – bringing all illumifin IT operations into a single, uniform model spanning all towers. We rearchitected their network and consolidated/upgraded their data center infrastructure into a completely new, modern and secure platform. illumifin also passed strict new cyber security insurance audits. Together, we created an executable roadmap that will help illumifin as they acquire more companies, becoming one of the largest insurance third-party administrators in the industry.

Ensono has experience operating in a very complex environment – everything from mainframe to cloud. They are a real ally…so easy to do business with.

– Phil Ratcliff, CEO illumifin (former)

Outcomes Achieved

  • TCO Savings 12%, OpEx Savings 24%
  • Simplified digital process for insurance customers
  • Tech refresh/modernization
  • Improved security posture
  • Reduced costs for software and support
  • Improved business continuity & DR posture
  • Created a 7- year financial IT business plan

Technical Specifications

  • 500 systems consisting of mainframe, mid-range, x86 and virtualized VMware environments
  • Full migration from 3 On-Premises to 2 Ensono data centers
  • Ensono Private Cloud
  • Ensono Managed Security Services

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