UX is the Great Enabler of Public Sector Digitisation

The UK public sector is going digital, and the citizen lies at the core of the ambition. But how can user needs be identified, championed at all levels, and reconciled with the public pressure to reduce cost across government departments, the sectors’ desire to increase automation and simplify processes, and the need to validate identity across virtual touchpoints?

In this white paper, from cloud-native consulting and implementation business practice Ensono Digital, we look at how the public sector can put the citizen at the heart of plans for digitisation and identity management and create flexibility and robust solutions for the future.