Ensono Launches Synthetic Transaction Monitoring to Accelerate Digital Transformation
To eliminate poor user experiences, Ensono’s synthetic transaction monitoring will improve application visibility
DOWNERS GROVE, Ill., Nov. 18, 2021 — Ensono, a leading end-to-end managed services provider, today announced the launch of synthetic transaction monitoring (STM), a new service to help enterprises improve user experience and gain insights into application availability and performance. Currently deployed for over 750 applications, STM acts as an additional layer of monitoring to identify and resolve issues quickly, ensuring enterprises can focus on meeting transformation goals without service disruptions.
In a recent 451 Research survey, 79% of businesses are likely to switch providers over poor app or service performance. This performance can directly impact future goal setting or service delivery so, by identifying and resolving its issues before a poor experience, organizations can retain customer satisfaction. STM, as a new addition to Ensono’s Application Monitoring solutions, is designed to give the visibility and insights needed to optimize performance and improve the application user experience.
“As Ensono continues to grow as a managed service provider, we’re adding synthetic transaction monitoring as an additional layer of monitoring on top of our managed infrastructure services to further help clients with their business applications,” said Rob Caldwell, director, product management at Ensono. “This tool is designed to stay ahead of application issues, something many aren’t aware of until after it is reported. By offering STM capabilities, Ensono can help clients ensure their applications are performing as needed.”
The STM service is integrated into Ensono Envision® portal where the application insights are delivered alongside the data for mainframe, infrastructure, and cloud services.
Ensono helps IT leaders be the catalyst for change by harnessing the power of hybrid cloud to transform their businesses. We empower clients in various industries to achieve business outcomes through purpose-built, workload-optimized technology solutions. Our expertise spans across all mission-critical platforms, from mainframe to cloud, so we can meet clients wherever they are in their digital transformation journeys, offering 24/7 support. We are certified experts in AWS and Azure and recognized as Microsoft Datacenter Transformation Partner of the Year. Ensono has over 2,700 associates around the world and is headquartered in greater Chicago.