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Technical Writer

JR006889

Technical writers plan, construct, organize, complete and validate technical writing assignments – such as statements of work and service descriptions – according to set standards in the manages services industry. They collaborate with various internal teams and/or external clients to ensure client solutions are translated into a concise technical document which is easy to understand. Specifically, we are looking for a technical writer to bring a standardized approach to documenting solutions across our products and technology areas: solutions will be produced by architects that then need to be properly documented according to the scope, assumptions, issues, dependencies, etc. specific to each solution. The technical writer will also create and maintain templates for standard language which can be reused.

Technical writers plan, construct, organize, complete and validate technical writing assignments – such as statements of work and service descriptions – according to set standards in the manages services industry. They collaborate with various internal teams and/or external clients to ensure client solutions are translated into a concise technical document which is easy to understand. Specifically, we are looking for a technical writer to bring a standardized approach to documenting solutions across our products and technology areas: solutions will be produced by architects that then need to be properly documented according to the scope, assumptions, issues, dependencies, etc. specific to each solution. The technical writer will also create and maintain templates for standard language which can be reused.

Responsibilities

  • Architect custom statements of work of project or operational scope.
  • Customize reusable contract and solution language.
  • Capture and share solution requirements.
  • Document the included and excluded scope of the project.
  • Collect the installation, operational, migration, application and other design requirements, design, implementation, or on-going operations deliverables.
  • Help tailor the company product and service offerings to meet customer requirements.
  • Assess contractual impact of multiple products that make up a complete solution.
  • Identify and address technical and operational risks.

 

Education And Experience Required

  • Industry experience of 5+ years
  • Bachelor's degree in related field, or equivalent experience

 

Knowledge And Skills

  • Ability to understand the customer's business problem, need, or opportunity and design a statement of work that appropriately addresses the solution requirements.
  • Ability to create and customize the language used to describe the design, development, deployment, and operational aspects of technical products and solutions.
  • Understands the presales, sales, build and run phases of service delivery.
  • Is proficient in at least one technical or operational discipline.

JR006889

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