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Technical Delivery Manager

JR005829

Responsibilities:

  • Be a client advocate.
  • The point of escalations for client’s operational needs.
  • Manage, lead, and coordinate operational projects and objectives.
  • Maintain accurate and thorough documentation of client environments and support procedures.
  • Be an influencer of change and development within the broader organization. 
  • Identify opportunities for improvements and address inefficiencies.
  • Ability to travel. Travel expectation is light, about 5% – 15%.

Required Skills:

  • Focused.
  • Execution driven, highly collaborative and works well in the details.
  • Able to instill confidence and deliver results.  
  • Have a strong sense of ownership and accountability. 
  • An adept communicator. One who can communicate in a way that can educate audiences of varying skill sets, backgrounds, and experiences.
  • Calm under pressure and able to assist with the management of major incidents.
  • Experience working in any of the following areas: project management, service delivery, technical account management, or systems administration.
  • Working towards industry-recognized technical credentials (i.e., AWS, Microsoft, or Cisco certifications).
  • Demonstrate an understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking.
  • Demonstrable troubleshooting and investigative skills.
  • The ability to manage competing priorities from a variety of stakeholders.
  • An adept communicator who can interact with audiences of varying skill sets and experiences.

Nice to have Skills:

  • Possessing industry-recognized technical credentials (i.e., AWS, Microsoft, or Cisco certifications).
  • Deep understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking.
  • Exceptional troubleshooting and investigative skills. 

JR005829

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