Technical Delivery Manager

Responsibilities:
Be a client advocate.
Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues
Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime
Manage, lead, and coordinate operational projects and objectives.
Ensures quality service and operational performance within the parameters of program and delivery standards.
Maintain accurate and thorough documentation of client environments and support procedures.
Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients
Identify opportunities for improvements and address inefficiencies.
Ability to travel. Travel expectation is light, about 5% – 15%.
Required Skills:
4-8 years experience working in any of the following areas: project management, service delivery, technical account management, or systems administration.
Possessing industry-recognized technical credentials (i.e., AWS, Microsoft, or Cisco certifications).
Demonstrate a deep understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking.
Exceptional troubleshooting and investigative skills.
In possession of a strong sense of ownership and accountability.
Focused.
The ability to manage competing priorities from a variety of stakeholders.
An adept communicator who can educate audiences of varying skill sets and experiences.
Calm under pressure and able to manage major incidents.

Education:
Bachelor’s Degree in Project Management or IT-related field