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Technical Advisor – Storage

JR008387

The Technical Advisor – Storage ensures the stability, integrity, and efficient operation of SAN and NAS arrays, SAN switches, out-of-band managed storage arrays, as well as any array or appliance-based replication.

Key Responsibilities 

  • Partners with the Technical Delivery Manager and other Technical Leader to identify and capture database operational risks, insights, and improvements. 
  • Assists in the development and execution of improvement plans.
  • Partners with Solution Architects to review and validate a solution’s feasibility; also makes solution recommendations. 
  • Enhance Change Order Execution for Run teams 
  • Coordinate and Communicate Virtualization Technology roadmaps to the client stakeholders 
  • Coordinate and communicate RCA to client stakeholders 
  • Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.
  • Travel requirements as needed based on client and Ensono needs.
  • Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU database teams. 

Skills 

  • Proficiency in interacting with vendors. 
  • Excellent understanding of OS and compute technologies 
  • Strong troubleshooting skillset.   
  • Knowledge with scripting tools like powersheel, Javascript, Bash, Perl, Python, etc.
  • Strong Knowledge of various platforms (Mainframe, Distributed Systems, IBMi) OS platforms: Unix, Linux, Hpux, Windows, Solaris, AIX.
  • Strong working knowledge of tools, Ansible, Chef, Salt, Shavlik, RHEL Satellite
  • Strong working knowledge of App Dynamics toolset or New Relic a plus.
  • Must have excellent communication skills since working directly with the client is a significant requirement of this position. 
  • Deep understanding of HW and SW infrastructure.
  • Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.   
  • Exceptional interpersonal, verbal and written communication skills
  • Customer Service skills at management level
  • Experience establishing and documenting processes and procedures
  • Strong collaboration and teamwork skills
  • Understand a large-scale 24×7 production environment
  • Strong problem solving and analytical skills with knowledge of problem analysis
  • Must be self-motivated and able to manage multiple projects simultaneously. 
  • ITIL certification desirable
  • Willingness to take ownership of issues and progress to resolution
  • Ability to host meetings and conference calls.  

Experience 

  • Minimum of 10 years of experience within a highly complex environment
  • Technical knowledge across multiple OS and other relevant technology platforms
  • Knowledge of DR planning and execution
  • Experience with client facing and Service Delivery communication acumen.
  • Experience with on-boarding new clients in a managed service 
  • Experience of working within a managed services environment is advantageous.
  • College degree or equivalent experience

 

 

JR008387

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