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Sr. Patch Management Engineer

Sr. Patch Management Engineer

Key Responsibilities

  • Working with clients to determine common patch schedules
  • Provide 24X7 system administration and resolve patching related issues. 
  • Assist with maintaining compliance for industry certifications such as PCI , SOC Audits and ensure evidences are provided timely to auditors
  • Lead the onboarding for new clients and ensuring critical information is gathered to be able to configure systems for patching
  • Troubleshoot hardware, software, and Microsoft security patch installations issues as they arise
  • Ensuring patching is getting executed as per defined schedule for customers
  • Governance of Patching to report compliance% and work with stakeholders to address failures
  • Reduce patch failures by collaborating with stakeholders to taking corrective actions
  • Ensuring tickets are timely closed and failed patches are re-scheduled post closure of issues
  • Regular reporting for patch compliance and system audit data
  • Develop checklists, best practices and procedures to support patch management process
  • Provide recommendations and build automations to making Patch process efficient
  • Assistance with execution of projects related to areas of responsibility
  • Adherence to ITIL processes for raising changes, incidents, problems
  • Stay informed for advances in patch mgmt. technologies, configuration, and administration 

Knowledge

  • Good understanding of Infrastructure technologies including Linux and Windows Server
  • Basic technical awareness of IT infrastructure Servers, Networking, VMWare, ESXi
  • Exposure to centralized automated patching services i.e. WSUS, SCCM, Ivanti, AWS Patch Manager, Azure Patch Manager, Satellite, etc.
  • Knowledge of the ITIL framework
  • Knowledge of reporting through Excel, Tableau, Power BI  
  • Knowledge of automating through shell /scripting (any bash, PowerShell, Perl, Excel Macros, Python) , CHEF, Ansible playbooks, AWX etc.

Skills

  • Analytical skills and Problem-Solving Ability
  • Excellent customer service skills
  • Good team player who can work individually as well as collaborative, based upon delivery needs
  • Effective and clear communication skills, with ability to describe complex technical scenarios in concise manner with confidence and conviction to all levels of mgmt.
  • Willingness to learn quickly, a can-do attitude and motivated to succeed and grow
  • Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures& policies.
  • Respectful of different cultures, working with colleagues from across all the globe.

Experience

  • Minimum 12+  years of working experience supporting patching across infrastructure components
  • Experience on Manual Patching or Automated Patching through tool is MUST
  • Strong skill set with Ivanti (or similar) tool for patch management and package distribution across on-premises and cloud hosted assets
  • Familiar with Security standards, PCI Remediation and other Audit requirements
  • Strong understanding of Wintel Operating systems (2008 – 2019) for servers, Linux, Unix (RHEL/ CENTOS / AIX)
  • Working knowledge of VMWare ESX, vCenters, Network etc. is added advantage
  • Basic Knowledge on Shell scripting / Perl / Python/ AWX etc  is required
  • Ability to patch applications like SharePoint, exchange, SQL servers, Other applications is highly desirable
  • Vulnerability assessment to help identifying false positives and remediate vulnerabilities across different infrastructure areas is highly desirable

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