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ServiceNow ITOM Engineer


Essential Responsibilities:

  • Represent the customer's voice to the technology and design team
  • Analyze requirements from cross-functional ServiceNow teams, translate into technical specifications and implement functionalities pertaining to CMDB, Discovery, Event Management, Flow Designer, Service Mapping and Health Log Analytics.
  • Manage and refine the product backlog, create user stories and perform release planning. Define and Prioritize features by ranking them against strategic goals and initiatives.
  • Perform on going product review, analysis and decision regarding product enhancement (backlog grooming).
  • Define roadmap strategy and maintain the roadmap.
  • Work closely with development teams and SCRUM master for complete, consistent, high-quality, on-time delivery.
  • Enhance Continuous Integration and Continuous Deployment (CI/CD) pipeline automation using Service-Now orchestration.
  • Act as Subject Matter Expert for ITSM/ITOM best practices and standards.
  • Research beyond the stated requirements to reframe the problem and drive innovation
  • Drive execution and handle multiple tasks simultaneously with efficiency and effectiveness
  • Influence teams through vision and passion to deliver on aggressive timelines

Strive for perfection and set a high bar for quality in experience design and technology


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