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ServiceNow ITOM Engineer

JR006692

DUTIES AND RESPONSIBILITIES
Fully functional and self-directed
Provides formal mentorship
High complexity assignments- owner
Moderate complexity assignments – owner (1 or >)
Low complexity assignments – provide oversight/review
Regularly lead self and others and/or established as Product SME and/or established as specialist
Sees the whole picture and adjusts work accordingly
Determines need for and Responsible for installing and configuring server operating systems and build/utilize OS provisioning repositories where available
Writes batch and shell scripts for computer systems automation and information gathering.
Review computer systems performance and identify, recommend and implement corrective actions
Documents server design run books and mentors other with less experience
Develop guidelines and installation instructions for software programs and code upgrades
Build Operating system patch deployment schedules to efficiently execute mass patch deployments
Build code deployment methodologies and create run books for others to utilize
Responsible for storage configurations and general understand of SAN Storage and tools
Participate in the execution of Disaster Recovery exercises and own specific server tasks
Possess a full understanding of server hardware components, including blades, enclosures and/or physical servers
Knowledgeable with network design, components and computer systems interactions
SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.
RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS
Required
Typically requires a minimum of 4 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
OS Platform Requirements (varies on OS platform of position):
Windows 3+ years hands on administration of Windows OS environments
VMware 3+ years hands on administration of VMware environments
Linux 3+ years hands on administration with RHEL or other Linux environments
HPUX 3+ years hands on administration of HP-UX OS environments
Solaris 3+ years hands on administration of Solaris OS environments
AIX 3+ years hands on administration of AIX OS environments
Preferred
ITIL Foundations Certified
Understands the competitive landscape from both a business and technical perspective
OS Platform Preferred Requirements (varies on OS platform of position):
Windows: Microsoft Certified Technology Specialists ﴾MCTS﴿, Microsoft Certified Professional (MCP)
VMware: VMware Certified Professional – VCP
Linux: Red Hat Certified System Administrator
HPUX: HP-UX Certified System Administration
Solaris: Oracle Solaris 10 System Administrator Certified Professional
AIX: IBM Certified System Administrator – AIX 7
Travel %
10%-20%

JR006692

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