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Senior Systems Engineer, Applications

Chennai, India JR009244

Job Summary

Reporting to the Monitoring Operation Manager, you will be part of the Sustain engineering team, supporting Mission Critical infrastructure for Ensono’s clients. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our IT infrastructure using various Monitoring tools.


The Support team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:

  • Managing all tickets logged into the Monitoring queue
  • Managing client/Internal communication on all assigned tickets
  • Conducting proactive and reactive incident and event management
  • Reducing the number of repeat issues through root cause analysis
  • Working with internal departments to mitigate Monitoring related issue and resolve incidents/Requests/Change/Problem tickets.
  • Co-ordinate with on-site platform monitoring team on monitoring projects like customer on-boarding/off-boarding and environment improvements and drive for closure.



Key Responsibilities

  • WAN/LAN and server monitoring, reporting, and alerting for various monitoring tools for various customer spread across US and UK geographies
  • Maintaining and enhancing the use of the BMC TrueSight, Patrol agents & Entuity platform
    • Adding/Deleting devices in tools
    • Basic config's after device discovery
    • Technical support and troubleshooting of existing custom-built applications.
    • Creating monitoring policies according to customer requirement
    • Support day-to-day operations and maintenance existing monitoring tool applications.
    • Setting up parameters, thresholds, action profiles.
    • Monitoring using, SNMP, WMI, WINRM and PING
    • Understand the distributed architecture of monitoring solution.
    • Understand and configure Network devices, Server, Website, Database monitoring.
    • Knowledge on reporting features.
  • Adherence to ITIL processes
  • Developing script knowledge like Perl and python
  • Provide operations support for CA monitoring tools like – NetIQ, SolarWinds, CA UIM(Nimsoft), Spectrum and e-Health – Added advantage
    • Adding/Deleting devices in tools
    • Basic config's after device discovery




  • An intermediate understanding of Infrastructure technologies including Unix, Microsoft Windows Server, Storage/Backup and Networking.
  • Demonstrable experience of working in an IT infrastructure.
  • Basic technical awareness of IT infrastructure Servers (Windows, Unix, AIX)/ Networks (Switch, Routers, DNS) Database and URL’s
  • Knowledge of the ITIL framework desirable (Incident, Request, Change and Problems)
  • An intermediate technical awareness about TCP, UDP, PING, SNMP, WMI.





  • Analytical skills and Problem-Solving Ability
  • Excellent customer service skills
  • Ability to multi-task and work well under pressure
  • Good team working skills essential
  • ITIL certification desirable
  • Able to communicate in groups with confidence and conviction




  • Minimum 7 to 9 years of working experience supporting monitoring tools for large environments
    • BMC TrueSight, Patrol agents & Entuity experience is MUST
    • NetIQ AppManager and SolarWinds are added advantage

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