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Senior Servicenow ITOM Engineer

Pune, India JR009351

About Us 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning

About Role

  • Bachelor’s degree in Computer Science/Engineering or related field required.
  • 6 to 10 years ServiceNow platform support and development experience.
  • Working knowledge of ITIL processes.
  • ServiceNow Implementation Specialist Certification (Preferred) in Discovery, Service mapping and Event management
  • Experience creating application with Workflows and Orchestration.
  • ITIL v3 or ITIL 2011 Foundation or higher certification preferred.
  • Previous experience with Discovery and Service Mapping preferred.

Roles and Responsibility

     Play an important role in the development of ServiceNow as a platform for Service delivery with a focus on ITOM modules, Specially in Event Management.

  • Drive ServiceNow Discovery, Service Mapping, Orchestration, Event management and Cloud management applications within the ITOM product line
  • Need hands-on experience in optimizing discovery, tailoring patterns and development
  • Need hands-on experience across multiple ServiceNow Discovery and Service Mapping projects involving a variety of enterprise and open-source application server, database, network and operating systems
  • Need hands-on configuration of event rules, alert rules, Orchestrator workflow, Cloud management portal
  • Validate discovery results and troubleshooting as required
  • Advise customers on ServiceNow ITOM best practices
  • Assist with Service Mapping Processes and Best Practices
  • Guide customer configuration/implementations of the ServiceNow ITOM Platform
  • Need hands-on experience in troubleshooting ServiceNow Discovery You may also
  • Need hands-on Integration with other discovery source tools via REST, JSON, SOAP, ODBC, JDBC methods • Need hands-on experience with scripting using JavaScript
  • Need hands-on experience with Flow Designer ServiceNow ITOM Admin Requirements:
  • The ideal candidate will have ServiceNow L2/L3 support & development experience with ITSM as well as with other platform modules such as ITOM, ITBM and SAM.
  • Candidates who are experienced and well versed in both ITSM and IT infrastructure (security, server and network) will be a great fit

Good to have:

  • Experience with the ServiceNow (CMDB) including class structure, tables, attributes, Identity and Reconciliation (IRE), and Class Manager.
  • Experience with ServiceNow development tools including Studio, Workflows, Orchestration, and Integration Hub.
  • Experience implementing systems using the Agile/Scrum methodology.
  • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.).
  • Experience with User Interface design and User Experience concepts

More career opportunities at Ensono

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