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Senior Servicenow ITOM Engineer

Pune, India JR009351

ServiceNow Developer Qualifications:

  • Bachelor's degree in Computer Science/Engineering or related field required.
  • 6 to 10 years ServiceNow platform support and development experience.
  • Working knowledge of ITIL processes.
  • ServiceNow Implementation Specialist Certification (Preferred) in Discovery, Service mapping and Event management
  • Experience creating application with Workflows and Orchestration.
  • ITIL v3 or ITIL 2011 Foundation or higher certification preferred.
  • Previous experience with Discovery and Service Mapping preferred.

Roles and Responsibility

     Play an important role in the development of ServiceNow as a platform for Service    Delivery with a focus on ITOM modules, Specially in Event Management.

  • Drive ServiceNow Discovery, Service Mapping, Orchestration, Event management and Cloud management applications within the ITOM product line
  • Need hands-on experience in optimizing discovery, tailoring patterns and development
  • Need hands-on experience across multiple ServiceNow Discovery and Service Mapping projects involving a variety of enterprise and open-source application server, database, network and operating systems
  • Need hands-on configuration of event rules, alert rules, Orchestrator workflow, Cloud management portal
  • Validate discovery results and troubleshooting as required
  • Advise customers on ServiceNow ITOM best practices
  • Assist with Service Mapping Processes and Best Practices
  • Guide customer configuration/implementations of the ServiceNow ITOM Platform
  • Need hands-on experience in troubleshooting ServiceNow Discovery You may also
  • Need hands-on Integration with other discovery source tools via REST, JSON, SOAP, ODBC, JDBC methods • Need hands-on experience with scripting using JavaScript
  • Need hands-on experience with Flow Designer ServiceNow ITOM Admin Requirements:
  • The ideal candidate will have ServiceNow L2/L3 support & development experience with ITSM as well as with other platform modules such as ITOM, ITBM and SAM.
  • Candidates who are experienced and well versed in both ITSM and IT infrastructure (security, server and network) will be a great fit.
  • Good to have:
  • Experience with the ServiceNow (CMDB) including class structure, tables, attributes, Identity and Reconciliation (IRE), and Class Manager.
  • Experience with ServiceNow development tools including Studio, Workflows, Orchestration, and Integration Hub.
  • Experience implementing systems using the Agile/Scrum methodology.
  • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.).
  • Experience with User Interface design and User Experience concepts

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