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Senior Manager Transformation Consultant

JR007356

Job Description

Ensono’s Sr Managers are focused on pushing forward innovation and transformation within the operations organization. They work closely with our leadership and Cost Center Owners to understand the business drivers, objectives and scope of improvement. Through collaboration with internal technology teams and Automation Team, they create solutions that drive efficiency improvement values for our organization. 

Responsibilities:

  • Partner with respective Service Owner and Cost Center Owners or leaders to develop the opportunity/pipeline/backlog for driving improvement initiatives within their space.
  • Bring strategic partnership to drive continual improvements via Process Re-Engineering and Automation within the entire organization.
  • Work very closely with Automation Team, develop a close working relationship, build a virtual team/scrum team for each initiative from the pipeline and ensure the team is handing over the requirements to Automation Team right at the first time
  • Be the servant leader, enable the team for the success and help them if there are any hurdles or support needed
  • Monitor and measure the hours’ efficiency improvement from each initiative, and ensuring same is been agreed by Service Owners as per their expectations if there are no agreements, relook at the process and refine it further along with Automation Team
  • Working with requestors for Process Re-engineering, gathering requirements, building baseline efficiency of the as-is process, and presenting the improvement post-process re-engineering initiative completion.
  • Ensuring individual and teams monthly targets are achieved.
  • Completing all the org level compliance training as well as ensuring that team is completing their training and meeting their objectives, conducting performance reviews and appraisals, conducting all the responsibilities of a team manager

Technology Requirements:

  • Good understanding of  MF, Linux, Unix, Windows, Backup, VMWare, Network, etc. distributed systems technologies.
  • Good understanding and hands-on experience in any of the distributed systems technologies and or MF.
  • Good understanding of Ensono apptemetry and Monitoring etc. setups and integration.
  • Good Understating of various access methods used across Ensono distributed systems environments.

Process Requirements:

  • Good Understanding of  ITIL/ITSM, certification is added advantage.
  • Good understanding of various data sources, data gathering mechanisms in Ensono.
  • Data-driven decision-making and analytical abilities is strongly needed.
  • Ability to understand the current operational process, analyze the benefits and impacts and translate them into automatable workflows.

Your Focus

  • Analyze workload volumes, identify and prioritize recommendations for automation based on highest labor cost savings opportunities
  • Build the process and governance model that ensures we have one intake process for all operational process automation initiatives; proposed initiatives are prioritized based on return on investment, status of automation initiatives is routinely presented for executive review and maintain an automation results scorecard
  • Work closely with finance FP&A to ensure the realization of automation initiatives are clearly identified and committed within appropriate operations stakeholder budgets
  •  Accountable for benefits realization: (1) work cross-functionally with various automation teams to drive completion of automation initiatives and (2) work cross-functionally with operational stakeholders to ensure timing of labor cost savings are committed to budgets
  • Build and lead offshore center of excellence for process improvement leveraging best-in-class process improvement methodologies
  • Define process flows in detail required by Ansible/Python scripting automation team to complete automation of current manual resolution steps
  • Leverage industry best practices to further standardization required to enable productivity and efficiency gains through automation

Good to Have Skills:

  • Familiar with various organizations within Ensono.
  • Collaborate with different stakeholders and drive to business desired outcomes.   
  • Sound understanding of software development life-cycles
  • Understanding of  Programming skills Power-shell, shell script, python, ansible etc.  
  • Good project management skills.

What you bring to the role

  • Strong cross-functional leader, capable of inspiring and focusing efforts of the many in pursuit of realizing our labor efficiency goals through automation
  • Solid interpersonal skills and a positive disposition are essential to working effectively across the global organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team.
  • Demonstrable understanding of the interdependencies between all ITIL processes.
  • Knowledge/experience of ITIL standards is required
  • Experience of reviewing, designing and documenting processes in an ITIL environment.
  • Excellent presentation creation and presenting skills
  • Proven experience in executing operational change at a global level
  • Experience in training/educating associates in a global operational center of excellence
  • Blue Sky thinker, ambassador of change
  • Data analytics and creating strong business case
  • Collaboration, Influencing, and negotiation skills are a must
  • A Bachelor’s Degree in a computing-related discipline is preferred or equivalent work experience
  • Strong background on Lean / Six Sigma will be and added advantage

Key Attributes:

  • Independent, Self-directed, Results-oriented
  • Advanced presentation & communication skills  
  • Strong empathy, self-awareness, and interpersonal skills 
  • Able to challenge status quo in a non-confrontational way
  • Comfortable with the low-level technical details as well as executive-level strategy work
  • Analytical and Creative skills to structure and execute workshops to strategy roadmaps

Qualification and Experiences  :

  • Any full-time  Bachelor’s Degree from a recognized university.
  • Minimum 10 Years strong IT experience with Distributed systems.
  • Minimum  3 years experience with Ensono Distributed system environment in the capacity of lead or Manager.
  • Excellent interpersonal skills and ability to communicate effectively with all the stakeholders.
  • Good leadership skills.
  • Technical certification in MF, Unix or Windows, or any other distributed systems technologies.
  • ITIL Foundation Certification.
  • Scrum Master Certification
  • Six-Sigma/Lean/Agile is added advantage.

Seniority Level:

  • 10 to 15 years of experience in People Management and Driving Complexed projects and programs to drive improved efficiency within the organization and for clients.

Travel:

  • Travel to various Ensono locations and client sites will be frequent; 10% estimated travel.
  • Due to the Covid-19 Pandemic and the recent increase in cases, Ensono is under a limited travel status for all associates. Travel estimates are not applicable at this time.

JR007356

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