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Senior Mainframe CICS System Programmer

JR006781

What you will do:

•         Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.

•         Provide primary support for reported problems related to CICS TS and related OEM software products.

  • Coordinate the setup and modification  of alerting, automation and monitoring rules to promote stability and availability.
  • Modify CICS environments as needed to meet these objectives:
    • Modernized
    • Run efficiently
    • Use new services such as web, aws and cloud services
    • Performance
    • Parameter setting standards
  • Highlight  areas of application improvement to clients
  • Document run environments for each client
  • Analyze monitoring thresholds; adjust for each client

•         Provide support on 24 x 7 x 365 basis and in multiple time zones.

•         Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions.

•         Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.

•         Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.

•         In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.

•         Follow ITSM change control procedures g:

·       Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer partition.

What you will need:

•         Bachelor’s degree required and/or equivalent work experience. 

•         10+ years experience on the zSeries (mainframe) platform including “hands on” technical experience (installation and maintenance of products) related to CICS TS and OEM product support.

•         Thorough working knowledge of the capabilities and use of CICS TS and installation and tailoring of CICS TS and as well as CICS TS related OEM products.

•         Thorough working knowledge and experience with the use of IBM’s SMP/E. 

•         Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.

•         Thorough working knowledge of products used to monitor performance of CICS TS regions.

•         Self-motivated and able to work independently. 

•         Must be able to multi-task and work under short deadlines and in high pressure situations.

•         Excellent communication skills (written, verbal and presentations)

•         Ability to work as part of a team, as well as independently.

JR006781

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