A Senior IT Process Consultant will determine underlying business and operational issues with the sole objective to improve the operational efficiency and productivity of the organization by recommending feasible and viable solutions based on data analytics.
It uses in-depth Analytical, IT Process, Strong working experience of Quality tools in the IT environment with the alignment to business objectives, processes, measurements and digital tools to analyze operation’s team’s challenges, formulate hypotheses and test conclusions to determine appropriate solutions using Data Analytics
The current key focus will be on building Value Stream Mapping (VSMs) /Processes Reengineering for various department processes and identification of the scope of Automation, partner with the automation team and Service Owners.
Participant's performance would be measured based on the Dollar value savings per quarter for the operations.
Tasks may include but are not limited to:
Partner with subject matter experts to generate and analyze information that will support the recommendations of solutions that address productivity, efficiency, complexity, and strategic opportunities, while enhancing the customer experience and revenue.
Design, document, and drive processes to ensure timely completion of projects with successful outcomes. Guide operations team members through the project / process implementation.
Very strong experience on Agile, Scrum, ITIL.
Use Lean, Six Sigma tools and techniques, such as Value Stream Mapping, Cause and Effect, Control Charts, Histograms, and a Root Cause Analysis etc.
Use of Power BI and Power Automate tools for building small automation to improve the efficiency of our team as well as for other teams.
Perform gap analysis on needs versus existing availability of metrics. Develop and modify reporting configurations that meet requirements
Designs/develops/modifies/troubleshoots methods supporting business process analysis for Operations Organization
Performs proactive and reactive analyses to ensure data integrity and opportunities for improvements
Drive for high-quality results on any other deliverables as assigned.
Participates in and supports multiple internal levels of management in the analysis and evaluation of initiatives, projects, and issues
Participates in efforts to implement ongoing process management mechanisms (process mapping, documentation, metrics, monitoring systems, and process control techniques)
Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive
Non- compromisable top skills needed:
Data Analytics Techniques
ITIL certification or working experience
Power BI hands on experience
Project Management Understanding & Experience
Process Documentation tools/Techniques.
Minimum relevant work experience: 7-10 Years
(1-2 years of Process Documentation Experience is mandatory)
Additional Job Description
Independent, Self-directed, Results-oriented
Advanced presentation & communication skills
Strong empathy, self-awareness, and interpersonal skills
Able to challenge status quo in a non-confrontational way
Comfortable with the low-level technical details as well as executive-level strategy work
Analytical and Creative skills to structure and execute workshops to strategy roadmaps
Strong collaboration and people engagement skills.