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Senior IT Infrastructure Engineer – Windows

Senior IT Infrastructure Engineer – Windows

We are currently looking for a Senior IT Infrastructure Engineer, who will be responsible for maintaining and enhancing the service we deliver to our clients effectively.

Key Responsibilities

  • Provide an escalation point for the L1 level of the support team

  • Providing resolution to complex issues for our clients mostly related to their infrastructure (VM’s, Backups, Storages, OS’s (Windows)

  • Managing queue tasks (problem, request, incidents)

  • Conducting proactive and reactive problem management

  • Executing changes for clients and their environments as well as for the internal Ensono environment

  • Adherence to ITIL framework processes

  • Contribute documentation to the shared knowledge base

  • Advise the Team Manager/Shift Lead of emerging issues

  • Collaborating with internal teams (1st line, 3rd line, others)

  • Monitoring and administrating infrastructure for big enterprise clients (banks, public institutes, finances)

  • Working on shift rotation with other team members (24×7)

Experience & Skills

  • Minimum 5 years experience in IT administration

  • Possess a strong understanding of server architecture and experience administrating Microsoft Windows Server 2008 or higher and related services like IIS, SQL Server, Active Directory

  • Possess knowledge and experience with Microsoft related products like O365, SharePoint, Exchange, Azure

  • Good problem solving and analytical skills

  • Experience with working for external customer

  • Excellent demonstrable English is written and verbal communication skills

  • Good communication skills and ability to collaborate with large teams

  • Ability to multi-task and work well under pressure

  • Ability to create documentation for systems, processes, or procedures

  • Additional preferred knowledge:  SQL, Networks, Virtualization (VMWare), SAN

  • Experience working with ITIL processes supported by a certification would be an advantage

  • Windows Server (or other Microsoft system) certification would be an advantage

What do we offer?

  • Remote work opportunity

  • Cafeteria system

  • Learning platforms

  • Performance bonus

  • Life insurance

  • Modern workplace

  • Referral bonus

  • Lunch card

  • Study leave

  • Fruits at the office

  • One paid day off for charity events

  • Rental or co-financing of office equipment

  • Worldwide career opportunities

  • Chillout zone

Your journey with Ensono starts here.

Apply now

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