At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.
Senior IBM i Systems Engineer ensure the stability, integrity, and efficient operation of information systems that support core organizational functions and clients. This is achieved by monitoring, maintaining, supporting, and optimizing all operating systems assigned. The Senior Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems while mentoring team members with client support.
Position reports to Manager Information Technology, Info Sys.
Key Areas of Focus for this Role
Responsible for the remediation of server incidents including timely responses, thorough analysis, and all proper follow up actions
Responsible for responding to service restoration calls.
Responsible for the overseeing of incident queues to ensure service level service levels are met
Responsible for the overseeing of request queues and taking ownership of completing the requested work detail .
Responsible for reducing repeating incidents by performing deep analyses of tickets, adjusting thresholds, and/or performing root cause analysis to prevent future occurrences.
Responsible for technical infrastructure projects
Collaborates with various groups to select appropriate design, process and tests and ensures the compatibility of system components.
Responds to client/stakeholder problems in a timely manner, prioritizing multiple issues based on the severity of the case. Updates tickets with clear, concise and detailed documentation, including all communications regarding work, emails, phone calls and service attempts.
Determines need for and responsible for installing Operating Systems patches including pre and post level reporting.
Follows documented procedures for installing, maintaining and administering server hardware and software environments.
Possess an understanding of server hardware components.
Possess an understanding of network design, components and computer systems interactions
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Bachelor’s degree required and/or equivalent work experience
IBM i, iSeries, AS/400 System Administration (10+ years’ experience)
Dynamic schedules – MUST BE ABLE TO WORK NIGHTS/WEEKENDS (on-call rotation)
i/OS support for versions V4R5 to Current Release
Hardware Management Console (HMC) configuration and support
IBM Power Systems Hardware configuration and support
IBM Server firmware support
Virtual I/O Server (VIOS) configuration and support
Internal/External (SAN) DASD general understanding and support
SAN replication methods (IBM FSFC) configuration and support
Virtual Tape Library (VTL) solution (Dell/EMC) configuration and support
BRMS (in-depth knowledge) configuration and support
Data replication (PowerHA, MIMIX, iTera, DataMirror, QEDD, others) configuration and support
MQ Series configuration and support
Troubleshooting skills, analytical skills, experience in high availability/real time environment
Ability to coordinate actions through others and willing to adapt to change
Effective Communication skills (written and verbal)
Ability to work in a teaming environment, attention to detail and the ability to multi-task
Ability to coach others, ensure processes and procedures are up to date and followed, facilitate cross training among different teams, manage scheduling, facilitate Major Incident calls with support teams and client representatives
Familiarity with the following tools: Service Manager, CASD Service Desk or ServiceNOW Configuration Management Database, Inventory asset management, HP Service Desk, BMC for iSeries, Halcyon and Unicenter
CL coding (develop and support)
SQL & DB performance monitoring & tuning – utilizing tools like DBMON & iDoctor
COBOL and RPG Application development coding – General Understanding
Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.
We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
Unlimited Paid Day Off (PDO) Plan
Two robust health plan options through Blue Cross Blue Shield
401(k) with a generous company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Depending on location, ability to take advantage of fitness centers
Flexible work schedule
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.
If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@esnono.com.