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Pune, India JR009028

Key Responsibilities

·       Be part of a global team providing superior SAP support to clients in the UK and North America.

·       Providing support to client’s SAP infrastructure and maintaining high availability through proactive measures

·       Resolving complex SAP technical problems

·       Administration and troubleshooting of SAP issues.

·       Ensuring clients & partners are updated on current status of issues

·       Act as Principal Support Analyst for key SAP Clients

·       Participation in the on-call rota

·       Represent Client Support during the delivery of any new complex SAP solutions or technical refreshes of SAP landscapes

·       Attend monthly service reviews, as practical, to support the Service Delivery Management


·       Good understanding of enterprise infrastructure technology

·       Working knowledge of both Linux and Windows.

·       Working knowledge in one of the following databases: Oracle, MS SQL server, Sybase or HANA.

·       Experience in both Netweaver (ABAP and Java) stacks.

·       Experience in Netweaver standalone engines.


·       Excellent written and verbal communication skills.

·       Logical thinker

·       Analytical approach to problem solving.

·       Ability to develop innovative solutions to problems.




·       Experience of running mission critical systems within a multi-site data center environment.

·       SAP Basis experience in a multi-customer environment.

·       Managing incidents in a multi-customer environment.


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