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MF Technical Advisor

Chennai, India JR008116

Key Responsibilities

  • Partners with the Technical Delivery Manager to identify and capture MF operational risks, insights, and improvements.
  • ​Assists in the development and execution of improvement plans.
  • Partners with Solution Architects to review and validate a solution’s feasibility; also makes solution recommendations.
  • Enhance Change Order Execution for Optimize and Run teams
  • Coordinate and Communicate SW and HW Technology roads to the client stakeholders
  • Coordinate and communication RCA to client stakeholders
  • Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.
  • Travel requirements based on client and Ensono needs.
  • Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU MF teams.

Skills

  • Proficiency in interacting with SW and HW vendors.
  • Familiarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts.  Technical implementation skills required for Communications Server and related ISV software products on the z/OS platform.
  • Deep understanding of MF HW and SW infrastructure.
  • Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.   
  • Exceptional interpersonal, verbal and written communication skills
  • Customer Service skills at management level
  • Experience establishing and documenting processes and procedures
  • Strong collaboration and teamwork skills
  • Understand a large-scale 24×7 production environment
  • Strong problem solving and analytical skills with knowledge of problem analysis
  • Must be self-motivated and able to manage multiple projects simultaneously. 
  • ITIL certification desirable
  • Willingness to take ownership of issues and progress to resolution
  • Ability to host meetings and conference calls. 

Experience

  • Minimum of 10 years of experience within a zOS environment
    • Technical knowledge across multiple Mainframe teams
    • Knowledge of DR planning and execution
  • Experience with client facing and Service Delivery communication acumen.
  • Experience with on-boarding new clients in a managed service
  • Experience of working within a managed services environment is advantageous.
  • College degree preferred
JR008116

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