MF Technical Advisor

Key Responsibilities

• Partners with the Technical Delivery Manager to identify and capture MF operational risks, insights, and improvements.
• ​Assists in the development and execution of improvement plans.
• Partners with Solution Architects to review and validate a solution’s feasibility; also makes solution recommendations.
• Enhance Change Order Execution for Optimize and Run teams
• Coordinate and Communicate SW and HW Technology roads to the client stakeholders
• Coordinate and communication RCA to client stakeholders
• Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.
• Travel requirements based on client and Ensono needs.
• Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU MF teams.

Skills

• Proficiency in interacting with SW and HW vendors.
• Familiarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts.  Technical implementation skills required for Communications Server and related ISV software products on the z/OS platform.
• Deep understanding of MF HW and SW infrastructure.
• Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.   

• Exceptional interpersonal, verbal and written communication skills
• Customer Service skills at management level
• Experience establishing and documenting processes and procedures
• Strong collaboration and teamwork skills
• Understand a large-scale 24×7 production environment
• Strong problem solving and analytical skills with knowledge of problem analysis
• Must be self-motivated and able to manage multiple projects simultaneously. 
• ITIL certification desirable
• Willingness to take ownership of issues and progress to resolution
• Ability to host meetings and conference calls. 

Experience

• Minimum of 10 years of experience within a zOS environment
  • Technical knowledge across multiple Mainframe teams
  • Knowledge of DR planning and execution
• Experience with client facing and Service Delivery communication acumen.
• Experience with on-boarding new clients in a managed service
• Experience of working within a managed services environment is advantageous.
• College degree preferred