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Manager, Information Technology

Remote - United States | JR007895

Ensono’s mission is to deliver technology solutions that enable our clients to be great at what they do. We’re trusted by some of the world’s most successful companies because we deliver complete hybrid IT solutions and governance customized to each client’s IT journey. Our solutions address clients’ current needs and help them to adapt with ever-changing demands of tomorrow.

About the role and what you'll be doing:

The Manager – Enterprise Technology is responsible for leading a technical team of international associates tasked with delivering high quality solutions to support business directives.  This team focuses on solutions around Okta, Active Directory/Azure AD, Workstation Engineering (Windows and Mac) and the Office 365 platform.  This person establishes technical priorities, standards, and procedures.  This individual understands enterprise processes and ensures adherence to policy.  The Manager – Enterprise Technology is driven to find technology solutions to improve the overall global infrastructure, and provide comprehensive recommendations to senior management, both IT and non-IT.  This person is responsible for evaluating, selecting, and implementing proper technology solutions to solve business problems.  This position will often meet with customers and vendors across multiple service lines to recommend solutions and resolve critical situations. This role will also work with peer groups to ensure all support and operational requirements are in alignment with the overall IT strategy.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all the Preferred Qualifications, we still encourage you to apply.

Required Qualifications

  • Minimum of 3 years of experience as a people manager of diverse IT Teams
  • Minimum 10 years of related IT experience 
  • Experience managing an Enterprise Technology team 
  • Experience managing a portion of an IT budget 
  • Experience implementing ITIL best practices 
  • Experience leading complex technical projects
  • Experience in environments with formal project management methodologies and practices 
  • Excellent verbal and written communication skills
  • Experience supporting environments using Okta
  • Experience with Azure AD and on-premise AD
  • Experience administering all aspects of the Office 365 Platform
  • High emotional intelligence

Preferred Qualifications

Communications: 

  • Comfortable communicating with the most senior level of organizational leadership
  • Communicate the overall status for the team, including projects, issue and operational status to audiences that include business area staff and IT management
  • Communicate direction and policies to staff members 
  • Effectively manage customer expectations 
  • Coordinate activities with other IT groups, service lines, customers, and vendors 
  • Present and sell solutions to IT and non-IT leadership 

Issues Management and Resolution

  • Identify, document, analyze and respond to critical events 
  • Manage crisis requiring analysts from multiple teams to resolve 
  • Escalation point as necessary for IT and Business 
  • Analyze issues and formulate solutions 
  • Use external information to research and resolve issues when needed 
  • Strong knowledge with regards to local policies, rights, and standards 
  • Ability to manage multiple issues, priorities and goals 

Administration: 

  • Oversee management of cloud and on-premise solutions 
  • Document processes and procedures 
  • Document and maintain environment standards 
  • Ensure accuracy of invoices 
  • Perform routine system maintenance 

Resource Management: 

  • Prioritize and manage day-to-day responsibilities of IT staff 
  • Identify training and development opportunities to strengthen and/or grow skill sets within the IT team 
  • Track and manage staff time off and schedules 
  • Recommend promotions and organizational changes 
  • Develop and track capacity plan for team 
  • Responsible for coaching and mentoring staff 
  • Write performance evaluations and conduct reviews 
  • With support of procurement team, manage vendor relationships 

Project Management: 

  • Drive completion of quality project deliverables, within time and budget 
  • Deliver projects for both IT and directly for the business 
  • Ensure quality control on all projects within area of responsibility 

Why Ensono?

Ensono is a place you can do great things – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

  • We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on client site, you can choose to work from home or in our Ensono offices
  • Unlimited Paid Days Off
  • Two health plan options through Blue Cross Blue Shield
  • 401k with company match
  • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
  • Depending on location, ability to take advantage of fitness centers
  • Wellness program
  • Flexible work schedule

JR007895

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