Manager, Information Technology Data Center OperationsChennai, India JR008115
JOB ROLE SUMMARY
The Data Center Operations Analyst provides technical support to computer operators and account teams, as well as other support groups. They perform functions in both a mainframe and a client server environment, maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the Data Center. They are responsible for scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment, support of code promotion and reporting products on mainframe and server environments.
DUTIES AND RESPONSIBILITIES
Fully functional and self-directed
Provides formal mentorship
High complexity assignments- owner
Moderate complexity assignments – owner (1 or >)
Low complexity assignments – provide oversight/review
Regularly lead self and others and/or established as Product SME and/or established as specialist
sees the whole picture and adjusts work accordingly
Provide training to lower level associates.
Work with tech support, automation and client for more complex scheduling.
Provide input and assist for application and environment upgrades/changes.
Scheduling software support,
Internal / external reporting
This position does not have direct reports but may mentor less experienced associates in the role.
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
HS grad/equivalent at least 6+ years experience in IT and with a Job Scheduler.
Microsoft (Outlook, Word, Excel)
Strong written / verbal Communication skills
Analytical and Critical thinking skills
Job Scheduler product knowledge
Mainframe (TSO, SDSF, TMS, QuickRef)
JCL (read & code)
Server scripts (read)
Server scripts (code)
Midrange server knowledge
File Aid knowledge
Smart automation skills
TBD by field – Needed to create job code and for Department of Labor
Any reference to years of experience should be disregarded in the UK
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