Provide technical support during Client Disaster Recovery drills
Work with other Mainframe technical teams to ensure all recovery processes are current
Review all Disaster Recovery processes with support team prior to DR drill and revise as needed before and after drill
Ensure access to client environments is in place prior to upcoming Disaster Recovery drills
Ensure Disaster Recovery SharePoint has a current copy of the DR processes.
Work closely with the BCDR team in DR planning, execution and attend all planning meetings
Assist in updating the weekly dashboard with DR status and completions
Logon to systems periodically to ensure access remains active
Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support DR for the MF teams.
Familiarity with one or more mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, automation, Database, CICS, Session Manager tools, and Disaster Recovery concepts. Technical implementation skills required for Communications Server and related ISV software products on the z/OS platform.
Understanding of IBM, EMC, DASD and Tape Replication Technology
Proficient in Microsoft suite (Excel, Word, Powepoint)
Good interpersonal, verbal and written communication skills
Customer Service skills at management / client level
Extreme attention to detail
Experience establishing and documenting processes and procedures
Strong teamwork skills
Understand a large-scale 24×7 production environment
Good problem solving and analytical skills with knowledge of problem analysis
Willingness to take ownership of issues and progress to resolution
Basic Sharepoint Knowledge
Minimum of 7 years of experience within mainframe systems programming.
Technical knowledge across multiple Mainframe teams preferred
Disaster Recovery experience a plus.
Experience with client and Service Delivery communication
Experience of working within a managed services environment is advantageous.
College degree preferred
Desired candidates will have a degree and/or equivalent experience.
Whether providing unprecedented solutions for clients or collaborating with each other to make unexpected connections, our teams are to exhibit these core values across every endeavor:
Honesty – We’re transparent and accountable
Reliability – We deliver on our promises
Collaboration – We thrive as a team
Curiosity – We relentlessly innovate on behalf of our clients
Passion – We love what we do and share our enthusiasm