Jira Administrator

Key Responsibilities

• Support all administrative functions associated with the Atlassian product suite (JIRA, Confluence, Crowd, Bamboo, Bitbucket) and Sonar.

• Maintain JIRA projects, advanced custom workflows, and permissions.
• Create comprehensive JIRA workflows, permission schemes, and notification schemes.
• Create and manage security schemes, custom fields, and configurations.
• Configure Jira and Confluence integrations with other tools and systems.
• Test new versions of the tools and add-ons to ensure compatibility.
• Provide Subject Matter Expert advice for the Atlassian toolset.
• Train and support users on the best practices for using the Atlassian toolset.
• Work with internal stakeholders to gather requirements for business processes.
• Provide user management and support for local and remote users.
• Determine ways to optimize/improve Jira's configurations.
• Troubleshoot and resolve technical issues related to Jira and Confluence and their integrations.
• Interact with vendors for support and troubleshooting.
• Develop and maintain documentation related to Jira and Confluence administration and processes.
• Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
• Partner with other IT staff to coordinate infrastructure maintenance and system migrations.
• Maintain best practices.
• Ability to use monitoring and other tools to diagnose performance issues
• Ability and willingness to work a flexible schedule as needed including occasional weekends and evenings.
• Work on other duties as assigned.
• Some travel as required.

Skills and Experience

• Bachelor’s degree in Computer Science, Computer Information Systems, or related field experience

• 5+ years of experience in the design, development, and implementation of JIRA customizations
• Working experience with Advanced Roadmaps, eazyBI, Automation Rules, and JEMH a plus
• Working experience with JIRA Service Management a plus
• Working experience with Jira and Confluence Cloud a plus
• One or more of the following Atlassian Certifications is a plus: Jira Administrator, Confluence Administrator, JIRA Service Desk Administrator, Jira Administration for Cloud
• Experience with AWS is a plus
• Experience with Ansible automation framework and/or Ansible Tower is a plus
• Administration experience of Linux and Windows is a plus
• Working experience with Postgres database is a plus
• Ability to manage multiple responsibilities with tight deadlines in a fast-paced environment
• Team player, detailed oriented, with strong interpersonal skills
• Ability to effectively communicate and share knowledge with the team