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Jira Administrator (Tasktop)

Remote – Poland JR009256


  • Support all administrative functions associated with Tasktop.
  • Configure and maintain Jira integration with Tasktop.
  • Create and maintain extensions required to integrate Jira with Tasktop.
  • Troubleshoot and resolve technical issues related to Jira and Tasktop integration.
  • Train and support users on the best practices for integrating Jira with Tasktop.
  • Develop and maintain documentation related to Tasktop administration and processes.
  • Test new versions of Tasktop and add-ons to ensure compatibility with Jira.
  • Determine ways to optimize/improve Jira and Tasktop configurations.
  • Provide Subject Matter Expert advice for Tasktop
  • Maintain JIRA projects, advanced custom workflows, and permissions.
  • Create comprehensive JIRA workflows, permission schemes, and notification schemes.
  • Create and manage security schemes, custom fields, and configurations.
  • Work with internal stakeholders to gather requirements for business processes.
  • Provide user management and support for local and remote users.
  • Interact with vendors for support and troubleshooting.
  • Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
  • Partner with other IT staff to coordinate infrastructure maintenance and system migrations.
  • Maintain best practices.
  • Ability to use monitoring and other tools to diagnose performance issues
  • Ability and willingness to work a flexible schedule as needed including occasional weekends and evenings.
  • Work on other duties as assigned.
  • Some travel as required.


  • Bachelor’s degree in Computer Science, Computer Information Systems, or related field experience
  • 3+ years of administration experience in Tasktop required
  • 3+ years of experience integrating Tasktop with Jira required
  • 3+ years of experience in JavaScript and Groovy required
  • Experience writing Tasktop extensions a plus
  • Administrative experience with AgilePlace a plus
  • Experience in the design, development, and implementation of JIRA customizations
  • Working experience with Jira and Confluence Cloud a plus
  • One or more of the following Atlassian Certifications is a plus: Atlassian Certified Jira Administrator, Atlassian Certified Confluence Administrator, Atlassian Certified JIRA Service Desk Administrator, Atlassian Certified Systems Administrator
  • Experience with AWS is a plus
  • Experience with Ansible automation framework and/or Ansible Tower is a plus
  • Administration experience of Linux and Windows is a plus
  • Working experience with Postgres database is a plus
  • Ability to manage multiple responsibilities with tight deadlines in a fast-paced environment
  • Team player, detailed oriented, with strong interpersonal skills
  • Ability to effectively communicate and share knowledge with the team

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