Jira Administrator (Tasktop)

Responsibilities:

• Support all administrative functions associated with Tasktop.
• Configure and maintain Jira integration with Tasktop.
• Create and maintain extensions required to integrate Jira with Tasktop.
• Troubleshoot and resolve technical issues related to Jira and Tasktop integration.
• Train and support users on the best practices for integrating Jira with Tasktop.
• Develop and maintain documentation related to Tasktop administration and processes.
• Test new versions of Tasktop and add-ons to ensure compatibility with Jira.
• Determine ways to optimize/improve Jira and Tasktop configurations.
• Provide Subject Matter Expert advice for Tasktop
• Maintain JIRA projects, advanced custom workflows, and permissions.
• Create comprehensive JIRA workflows, permission schemes, and notification schemes.
• Create and manage security schemes, custom fields, and configurations.
• Work with internal stakeholders to gather requirements for business processes.
• Provide user management and support for local and remote users.
• Interact with vendors for support and troubleshooting.
• Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
• Partner with other IT staff to coordinate infrastructure maintenance and system migrations.
• Maintain best practices.
• Ability to use monitoring and other tools to diagnose performance issues
• Ability and willingness to work a flexible schedule as needed including occasional weekends and evenings.
• Work on other duties as assigned.
• Some travel as required.

Requirements:

• Bachelor’s degree in Computer Science, Computer Information Systems, or related field experience
• 3+ years of administration experience in Tasktop required
• 3+ years of experience integrating Tasktop with Jira required
• 3+ years of experience in JavaScript and Groovy required
• Experience writing Tasktop extensions a plus
• Administrative experience with AgilePlace a plus
• Experience in the design, development, and implementation of JIRA customizations
• Working experience with Jira and Confluence Cloud a plus
• One or more of the following Atlassian Certifications is a plus: Atlassian Certified Jira Administrator, Atlassian Certified Confluence Administrator, Atlassian Certified JIRA Service Desk Administrator, Atlassian Certified Systems Administrator
• Experience with AWS is a plus
• Experience with Ansible automation framework and/or Ansible Tower is a plus
• Administration experience of Linux and Windows is a plus
• Working experience with Postgres database is a plus
• Ability to manage multiple responsibilities with tight deadlines in a fast-paced environment
• Team player, detailed oriented, with strong interpersonal skills
• Ability to effectively communicate and share knowledge with the team